Michael Lawler
San Francisco,USA
Summary
Highly organized and efficient craft bartender, mixologist, lounge bartender, and banquet manager consistently raising standards and expectations to improve customer success. Proven track record of receiving outstanding ratings on customer surveys after functions. Experience managing staffs ranging from 3 to 75 people in demanding private and corporate catering environments. Seeking a position to utilize full potential and apply learned skills in a challenging and team-spirited environment.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Bartender
The Palace Hotel
2022.10 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
Bartender
The Warwick Hotel
2022.10 - 2024.09
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Helped management plan and serve bar menu exceeding customer expectations.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Bartender
Hyatt Regency San Francisco
2021.07 - 2022.10
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
Bartender
Hotel Nikko San Francisco
2021.07 - 2022.10
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
Owner, Banquet & Bar Manager
Lawler Catering
2003.01 - 2020.03
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 99% improvement over prior onboarding process.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
Bar Manager, Craft Bartender
McCall's Catering and Events
2016.04 - 2018.12
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Enhanced team productivity through effective scheduling and task delegation.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 99% improvement over prior onboarding process.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
Education
No Degree - General Studies
City College of San Francisco
San Francisco, CA1990
High School Diploma -
George Washington High School
San Francisco, CA05.1986
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Outgoing Personality
- Engaging personality
- Customer service expertise
- Handling Difficult Customers
- Hospitality service expertise
- Service-oriented mindset
- Professional Appearance
- Team training and development
- Salesmanship
Certification
- TIPS Training Certification valid through October 2022 -October 2025
- Food handlers Certification valid through 5/17/2022 -5/16/2025
Timeline
Bartender
The Warwick Hotel
2022.10 - 2024.09
Bartender
The Palace Hotel
2022.10 - Current
Bartender
Hyatt Regency San Francisco
2021.07 - 2022.10
Bartender
Hotel Nikko San Francisco
2021.07 - 2022.10
Bar Manager, Craft Bartender
McCall's Catering and Events
2016.04 - 2018.12
Owner, Banquet & Bar Manager
Lawler Catering
2003.01 - 2020.03
No Degree - General Studies
City College of San Francisco
High School Diploma -
George Washington High School
- TIPS Training Certification valid through October 2022 -October 2025
- Food handlers Certification valid through 5/17/2022 -5/16/2025
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