Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Lay

Valencia

Summary

Hello, let me introduce myself. My name is Michael Lay, I am 29 years old, a part employee for Albertsons Supermarkets and a part time student at California State University Northridge and College of the Canyons Valencia. I am currently at the end of my Bachelor of Arts degree. My goal is to get an internship at one of the entertainment studios, such as Universal and Microsoft, and translate this into a job at said studios. I have an interest in the video game industry since 2007. I have been playing them and keeping up with news in the industry since then. I have liked working on both physically and internally with computers. I have interest in History specifically Pre-History which is my minor at CSUN. I am good at multi-tasking with up to four tasks at a time. I am great with conducting professional and friendly conversations with others. I am great with time management and making sure the tasks are completed on time or before/on their deadline. I am very dependable and approachable with everyone. My manager/supervisors have always commended me in a job well done and I always receive excellent customer reviews.

Overview

11
11
years of professional experience

Work History

Courtesy Clerk

Albertsons
12.2024 - Current
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Enhanced customer satisfaction by providing efficient bagging and carryout services.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Collected more than 100 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.
  • Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.

Front End Associate

CVS Pharmacy
10.2019 - 12.2024
  • Write up pharmacy reports in system
  • Count end of day deposits
  • Train new cashiers
  • Handle customer problems and backroom freight
  • SMART system auditing

Electronic Sales Associate

Sam's Club
03.2017 - 01.2019
  • Responsible for unloading merchandise
  • Cashier and imputting inventory reports
  • Help with electronic sales and customer service
  • Train new employees on computer system

Electronic Sales Associate

Walmart
05.2014 - 10.2016
  • Responsible for unloading merchandise
  • Cashier
  • Imputting inventory reports
  • Help with electronic sales and customer service

Education

Bachelor of Arts - Video and Digital Focus

California State University
Northridge, CA
08.2025

Skills

  • Microsoft Suite
  • Adobe Suite
  • Customer service relationships
  • Positive attitude
  • Strong work ethic
  • Customer service
  • Outgoing and friendly
  • Typing

Timeline

Courtesy Clerk

Albertsons
12.2024 - Current

Front End Associate

CVS Pharmacy
10.2019 - 12.2024

Electronic Sales Associate

Sam's Club
03.2017 - 01.2019

Electronic Sales Associate

Walmart
05.2014 - 10.2016

Bachelor of Arts - Video and Digital Focus

California State University