Michael Lazaro

• Developed and implemented training programs for staff to enhance service quality and operational efficiency.
• Streamlined inventory management processes, reducing waste and improving cost control measures.
• Collaborated with culinary team to design seasonal menus that align with guest preferences and trends.
• Established vendor relationships to negotiate favorable terms, ensuring high-quality product availability.
• Developed and implemented innovative beverage menus to enhance guest experience.
• Trained and mentored staff on service standards and operational procedures.
• Developed strong communication channels between front-of-house and back-of-house teams for seamless service delivery.

Previous titles: Lead server, Assistant F&B Manager, F&B Manager

• Oversee the daily operation of all food and beverage outlets within the hotel.
• Ensure exceptional guest experiences with transient and in house guests.
• Supervised, mentored and managed all FOH managers and staff.
• Maximise revenue and maintain high service standards.
• Managed Labor and Beverage cost.
• Administered payroll and schedules for FOH employees.
• Directed daily operations of multiple dining outlets, ensuring exceptional guest experiences.
• Implemented training programs for staff, enhancing service quality and operational efficiency.
• Managed vendor relationships and inventory procurement to optimize supply chain processes.

• Ensure Customer's order is accurate
• Great spirit and wine knowledge
• Provide fine dining experience
• Anticipate guests needs
• Stock necessary items needed for shift
• Work under pressure and in a timely manner

• Provide a fine dining experience
• Great spirit and wine knowledge
• Ensure Customer's order is accurate
• Great spirit and wine knowledge
• Anticipate guests needs
• Stock necessary items needed for shift
• Work under pressure and in a timely manner