Michael LeBeau

-Product Lead/Support Manager/Business Analyst

-Customer Relationship Management | Customer Acquisition & Retention | Implementation Specialist

-Results-driven professional with a proven track record of delivering high-quality work and achieving organizational goals. Strong communication and teamwork skills enhance collaboration across departments, ensuring exceptional service delivery. Committed to continuous learning and growth, aiming to leverage experience in contributing to team success.

• Ward Wright, Capability Manager- Price and Promotions, dunnhumby, 1-212-379-3064, Charles.WrightIV@dunnhumby.com
• Brian Trick, Director of Employee Health and Claims Services, Wegmans, 585-313-3705
• Angelle Martin, Invoice Senior Analyst, Calero-MDSL, 1-585-490-0243
• Ronald Garrett, Senior Implementation Engineer, dunnhumby, 1-212-379-3080, Ronald.Garrett@dunnhumby.com
• Kevin Buschle, Mechanical Engineer/Project Manager, LaBella Associates, 1-585-406-6134, kbuschle1@gmail.com

Brockport College, Business Accredited by AACSB International

• Technical Business Consultant, Calero MDSL, Rochester, NY, 01/01/22, present, Prepare technical documentation to gather requirements from clients, Build and deliver requirement data from clients and develop requirement traceability matrix for technical solutions and engineering team, Submit tickets to DevOps to ensure requirements and enhancements are properly delivered, Perform user acceptance training, to prepare customer for 'Go-Live', Create runbook documentation and other training materials for both internal and external use with the customer, Deliver product support during hypercare to find potential risks or enhancements that need to be implemented before projects are finalized
• Product Lead, Pristine Infotech, Burlington, MA, 01/01/20, 12/31/22, Lead multiple customers as they use our services to better understand how to best deliver price and promotion strategy, Review current customer workflow process, Identify room for improvement in customer workflow with Pristine’s solution, Work with development team to create project plan/timelines, Create training documentation, Lead Training sessions with new customer’s Subject Matter Experts, Create Test Cases for customer sign-off, Lead User Acceptance Training, Provide Support during 'Go-Live' transition
• Business Analyst, dunnhumby, Rochester, NY, 01/01/18, 12/31/20, Provide hands-on consulting and support to three new customers in implementations of projects end-to-end, Facilitate client teams ranging from 5-20 people, implementing change by establishing trusted advisor relationships, Lead on recommended best-in-class solutions while documenting client’s current process, Execute multiple operations, including proceeding new workflows, completing project plan goals, and driving change to meet client needs and expectations
• Application Support Manager, dunnhumby, Rochester, NY, 05/01/16, 05/31/17, Improved wholesale and retail customer experience using Zendesk, Acted as first point of contact 24/7 for supporting all dunnhumby's five customers, Conducted meetings with client executives weekly for reviewing issue lists and discussed enhancement requirements
• Business Analyst, Aptaris (Acquired by dunnhumby), 05/01/17, 05/31/18
• Business Management Intern, Service Team Leader, Wegmans Food Markets, Rochester, NY, 01/01/12, 12/31/16, Completed four-year training program to attain experience for a management position upon graduation, Worked in collaboration with a Category Manager for each Department, Earned appreciation of senior management and selected as an in charge of product ordering, inventory, and sales information
• Front End Coordinator, Cashier, Wegmans Food Markets, 01/01/10, 12/31/11, Balanced cash drawers, prepared store deposits, completed necessary paperwork for closing, Performed diversified activities, such as maintaining cashier station, restocking grocery bags