Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

MICHAEL LECZEL

Converse

Summary

With over 10 years of experience managing diverse teams across various fields including business development, IT management, IT customer service, program management, engineering principles, operations, data collection, analysis reporting, procurement, and research, I have developed a strong skill set that allows me to excel in any role. I have collaborated directly with federal executive leadership and appointed Military Chief Information Officers, fostering strategic alignment and effective communication channels to drive impactful decision making and operational efficiency. My advanced knowledge of computer systems such as ServiceNow, Google Workspace, MS 365, CRM, Teams, and SharePoint enables me to perform highly complex data analysis and produce detailed reports applicable to management engineering studies, data manipulation, and extraction techniques. Additionally, I am proficient in strategizing, developing, and overseeing budgets to achieve program goals and objectives, showcasing adept financial management skills in driving successful outcomes. My experience working in fast-paced environments has honed my ability to adapt quickly to emergent issues. I am also known for my proven expertise in creating concise and strategic technical documentation for executive-level presentations, ensuring clear communication. With an active Secret Clearance, I am well-positioned to facilitate informed recommendations and decisions regarding service and project delivery.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Technical Support Manager

Peraton, Inc
10.2022 - Current
  • Lead and empower a team of 6 members by providing comprehensive leadership: Conduct interviews, deliver impactful mentorship, employee evaluations, designing developmental plans, coordinate trainings, and optimize scheduling strategies
  • Interface directly with key stakeholders and enterprise leaders
  • Foster culture of continuous improvement by coaching and guiding team members
  • Employ strategic insights to articulate key business activities, enabling streamlined IT support for diverse departmental functions
  • Effective communication with supervisors and peers to keep them updated on issues, priorities, and deliverable statuses
  • Manage contract deliverables to ensure their timely and accurate production
  • Skillfully identify and define core business activities, providing clarity in aligning IT services with specific operational needs
  • Display expert ability to gather, assemble, and analyze facts and determine the correct way forward
  • Engage in difficult study scenarios; draw sound conclusions to ensure management standards are achieved; devise solutions to highly technical management problems; identify changes and trends; and prepare, present, and defend complex and sometimes controversial advice, briefings and reports to upper level management
  • Collaborate with employees, supervisors, and management officials at all levels to evaluate effectiveness and to define challenges, gain consensus, and obtain senior leadership approval on information and reports about organizational missions, functions, work and requirements
  • Tracked KPIs and created continuous improvement plans.
  • Developed and implemented training initiatives for new hires.

Task Manager II

Peraton, Inc
10.2020 - 10.2022
  • Developed extensive growth and strategy plans to carry out command mission
  • Regularly applied expert technical knowledge and experience using analytical and evaluative methods and techniques to conduct studies of issues concerning the efficiency and effectiveness of program operations carried out by administrative or professional personnel
  • Successfully researched and prepared business proposals to ensure needs were being met
  • Drafted and reviewed complex contracts followed through from draft to award
  • Researched and engaged in business opportunities to further career growth
  • Business Acquisition Process and Capture Management, timelines, personnel assignments, and deadlines
  • Interest Reviews, Gate Reviews
  • Strength strategy building and Solution Architecting
  • NDA/TA discussions and submissions
  • RFP Technical Volume Responses
  • Staffing (ICIMS)
  • Color Team Reviews

Research Analyst

Peraton, Inc
03.2016 - 10.2020
  • MK18 Family of System UUV's Senior 11M Boat Coxswain, Launch and Recovery evolution specialist, Diesel Mechanic qualified
  • Lead Procurement POC responsible for purchase order flow and supplier relations, for 6 Military 11M RHIBS
  • Material and product purchasing
  • Leadership position managing crew teams and scientists to collect scientific data
  • Strong focus on safety policies & protocols
  • Research and Development Lead for all Government acceptance test for Various Launch and Recovery evolutions
  • Subject Matter Expert for all Marine propulsion systems (Electric, Gas and Diesel)
  • Test Plan Development and execution
  • Interpreted data and made recommendations from findings
  • Prepared detailed reports summarizing research findings and recommendations for further action.
  • Created visualizations to present research data and findings to stakeholders.

Machinist Mate 2nd Class

United States Navy
02.2010 - 03.2016
  • Leadership based position overseeing the operations and coordination of 20 junior sailors and six tactical insertion boats
  • Repair Parts Petty Officer (RPPO) Coordinated all Tech Manuals, Schematics and Maintenance schedules to accomplish all Preventative and Corrective Maintenance
  • Work Center Supervisor (WCS) USS Denver Main Propulsion, Maintained and issued all MRC's and MIP's for all maintenance and repairs conducted
  • Adapted quickly to new and changing technologies in machining field.
  • Monitored equipment to detect and report malfunctions and prevent accidents.
  • Repaired and maintained machine tools, fixtures and other production equipment.

Education

BACHELOR OF SCIENCE - MANAGEMENT

UNIVERSITY OF PHOENIX
San Diego, CA
02.2020

Skills

  • Technical support coordination
  • Escalation management
  • Remote support
  • Customer communications
  • Operations oversight
  • Team building
  • Operations management
  • Incident management

Certification

ITIL 4 Foundation, 02/01/23 - 02/01/26

Timeline

Customer Technical Support Manager

Peraton, Inc
10.2022 - Current

Task Manager II

Peraton, Inc
10.2020 - 10.2022

Research Analyst

Peraton, Inc
03.2016 - 10.2020

Machinist Mate 2nd Class

United States Navy
02.2010 - 03.2016
ITIL 4 Foundation, 02/01/23 - 02/01/26

BACHELOR OF SCIENCE - MANAGEMENT

UNIVERSITY OF PHOENIX
MICHAEL LECZEL