MICHAEL LEDBETTER
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
26
26
years of professional experience
Work History
Assistant Manager
Tractor Supply Company
01.2019 - Current
- Assisted the store manager in the opening of Kennesaw Store. Have functioned as Sales Manager and Operations Manager while managing receiving in the absence of a receiver. Consistently meets sales goals. Involved in hiring, training, and retention of employees.
Operation Manager
Office Depot OfficeMax
01.2015 - 01.2019
- Inventory management, training new and current employees, opening and closing duties, sales, and customer services. Responsible for keeping the sales floor stocked and clean. Honored as employee of the month multiple times.
- Oversaw inventory management processes, ensuring optimal stock levels and timely replenishment.
- Implemented training programs to develop staff capabilities and improve overall team performance.
- Helped start the Computer repair service at the store.
- Troubleshot technical issues, providing timely resolutions to minimize downtime and disruptions.
- Installed and configured hardware and software for optimal performance across various systems.
Business Machine Specialist/ Office Supplies Lead
Staples
01.1999 - 01.2008
- Responsible for every day operations of two departments, which included sales, customer service, and inventory management. Lead the store in sales and was rewarded employee of the month several occasions. Served as the computer tech, which includes helping customer's computer issues.
- Operated and maintained various printing and copying machines to ensure optimal performance.
- Collaborated with team to streamline workflows, enhancing equipment usage efficiency.
- Enhanced system performance by diagnosing and repairing hardware issues for clients.
- Conducted comprehensive hardware assessments to recommend upgrades and enhance overall performance.
- Improved efficiency of computer systems through regular maintenance, updates, and optimization.
Education
Associate of Science - Computer Programming and Simulation
DeVry University
01.2012
High School Diploma - undefined
Sequoyah High School
Canton, GA01.1996
Skills
- C programming fundamentals
- Experienced with Excel data analysis
- Strong customer service abilities
- Detail-oriented approach
- Receiving and logistics
- Analytical problem solving
- Customer service
- Computer hardware assembly
- Computer hardware installations
- Technical problem-solving
- Equipment installation
Timeline
Assistant Manager
Tractor Supply Company
01.2019 - Current
Operation Manager
Office Depot OfficeMax
01.2015 - 01.2019
Business Machine Specialist/ Office Supplies Lead
Staples
01.1999 - 01.2008
High School Diploma - undefined
Sequoyah High School
Associate of Science - Computer Programming and Simulation
DeVry University
Similar Profiles
Stephanie SandovalStephanie Sandoval
Team Member at Tractor Supply CompanyTeam Member at Tractor Supply Company
Ryan SegerRyan Seger
Team Leader – Store Sales at Tractor Supply CompanyTeam Leader – Store Sales at Tractor Supply Company
Marie CoteMarie Cote
Team Member at Tractor Supply CompanyTeam Member at Tractor Supply Company
Jason PowellJason Powell
Sales Associate at Tractor Supply CompanySales Associate at Tractor Supply Company
Joseph RobinsonJoseph Robinson
Assistant Manager at BetfredAssistant Manager at Betfred