Michael Lee

• Oversee day to day operations of mechanics and shop

• Developed training programs to enhance employee performance and skills.

• Exhibited strong sales skills in various roles.

• Forged links with area businesses.

• Assigned tasks to associates to fit skill levels and maximize team performance.
• Trained employees on additional job positions to maintain coverage of roles.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Monitored staff performance and addressed issues.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.
• Enforced customer service standards and resolved customer problems to uphold quality service.

• Evaluated individual and team business performance and identified opportunities for improvement.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Produced thorough, accurate and timely reports of project activities.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Reviewed completed work to verify consistency, quality and conformance.

• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Recruited and trained new employees to meet job requirements.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Proposed or approved modifications to project plans.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Analyzed business performance data and forecasted business results for upper management.