Michael Lee
Honolulu
Summary
Positive-minded banking professional with extensive experience at CBB Bank, excelling in customer relations and account management.
Proven track record in workflow coordination and problem-solving, enhancing operational efficiency and client satisfaction.
Skilled in maintaining confidentiality and regulatory compliance while fostering strong relationships, resulting in increased deposits and customer loyalty.
Overview
13
13
years of professional experience
Work History
VP & Service Manager
Commonwealth Business Bank
04.2024 - Current
- Maintained friendly and professional customer interactions.
- Complied with regulatory guidelines and requirements.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Consulted customers to boost deposits.
AVP & Acting Service Manager
Commonwealth Business Bank
08.2023 - 04.2024
AVP & Operations Manager
Commonwealth Business Bank
06.2022 - 08.2023
- Oversaw branch operations and workflow for consistency.
- Ensure end of day daily cash and ATM balancing.
- Assisted clients with issues or requests and mentored employees on customer service techniques.
AVP & Operations Manager
Ohana Pacific Bank, a Division of CBB Bank
02.2022 - 06.2022
AVP & Assistant Operations Manager
Ohana Pacific Bank, a Division of CBB Bank
07.2021 - 02.2022
Assistant Operations Manager
Ohana Pacific Bank
02.2019 - 07.2021
New Accounts Officer
Ohana Pacific Bank
02.2017 - 02.2019
- Managed and opened over 800 Checking, Saving and Certificate of Deposit accounts.
Personal Banker
Ohana Pacific Bank
10.2016 - 02.2017
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Sound Engineer
The Korea Times Hawaii
10.2012 - 08.2014
- Transformed video and audio recordings into digital formats for editing and archiving.
- Controlled microphones, sound levels and outputs to produce high-quality tracks for the radio, and talk shows.
- Recorded speech and music in digital formats.
Education
High School Diploma -
Southwest Anaheim
Anaheim02-2009
Skills
- Workflow coordination
- Account management
- Multitasking and organization
- Relationship building
- Problem-solving
- Customer relations
- Policy enforcement
Languages
English
Full Professional
Korean
Professional Working
Timeline
VP & Service Manager
Commonwealth Business Bank
04.2024 - Current
AVP & Acting Service Manager
Commonwealth Business Bank
08.2023 - 04.2024
AVP & Operations Manager
Commonwealth Business Bank
06.2022 - 08.2023
AVP & Operations Manager
Ohana Pacific Bank, a Division of CBB Bank
02.2022 - 06.2022
AVP & Assistant Operations Manager
Ohana Pacific Bank, a Division of CBB Bank
07.2021 - 02.2022
Assistant Operations Manager
Ohana Pacific Bank
02.2019 - 07.2021
New Accounts Officer
Ohana Pacific Bank
02.2017 - 02.2019
Personal Banker
Ohana Pacific Bank
10.2016 - 02.2017
Sound Engineer
The Korea Times Hawaii
10.2012 - 08.2014
High School Diploma -
Southwest Anaheim
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