Michael Lee
Kernersville,NC
Summary
Dynamic veteran manager with extensive expertise in the automotive industry, specializing in fixed operations and customer engagement. Recognized for a personable approach that fosters strong relationships and drives customer satisfaction. Eager to embrace new challenges and contribute to the success of a forward-thinking organization. Proven track record of leading teams to achieve operational excellence and enhance overall performance.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Associate Parts Professional
Eurobahn Motorsports
10.2022 - 06.2024
- Provided exceptional support to team members during peak business periods, enabling efficient order processing and prompt customer assistance.
- Resolved customer inquiries or concerns promptly, maintaining a reputation for excellent customer service within the company.
- Stayed up-to-date on recalls or technical service bulletins affecting automotive parts, informing customers when necessary to provide proactive solutions.
- Enhanced customer satisfaction by providing accurate and timely information on parts availability and pricing.
- Collaborated with service technicians to expedite repair orders, reducing customer wait times and improving overall service experience.
- Assisted customers in identifying the correct parts needed for their specific vehicle make and model.
- Maintained detailed knowledge of current federal, state, and local regulations governing automotive parts sales, ensuring compliance within the business operations.
- Worked closely with the service department to coordinate parts delivery, contributing to a seamless customer experience during vehicle repairs or maintenance visits.
- Conducted regular inventory audits to maintain accurate stock levels and minimize discrepancies between physical count and system records.
- Maintained a clean and organized parts department, ensuring easy access to products for staff members and customers alike.
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Researched vehicles and parts via physical catalogs and electronic means.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Maintained extensive understanding of common problems and methods for repair.
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
Parts Specialist
Parks Automotive Group
04.2016 - 12.2019
- Performed all aspects of both retail and commercial Parts customer service
- Provided coverage for short staffed positions in multiple company locations
- Provided Parts coverage at both Collision Repair and Commercial Truck shops during staff shortages
- Provided support for administration of Warranty claims across all Service Department operations
- Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.
- Served customers in-store and by telephone to answer questions and place orders.
- Issued parts to technicians to complete customers' repairs.
- Tracked parts use and charged items to customer accounts for billing.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Managed approximately 100 customer contacts daily.
- Contributed to achieving high CSI score of >90% monthly.
Parts Manager
Carolina Kia / Hyundai
05.2011 - 01.2015
- Parts Department Manager for both Kia and Hyundai dealerships
- Inventory management
- Order processing and submission / order receipt processing
- Warranty administration procedures
- Customer service
- Employee supervision and training requirements
- Customer order fulfillment and delivery
- Interdepartmental collaboration
- Decreased inventory obsolescence by over 60%
- Increased Customer Satisfaction scores by over 15%
- Increased Wholesale Parts sales by 20%
Installer Specialist
O'Reilly Auto Parts
05.2010 - 04.2011
- Followed all company policies and procedures to deliver quality work.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Maintained current understanding of automotive industry market conditions, compliance standards and best practices.
- Interacted with auto repair shops, dealerships to fulfill order requests and deliver on time.
- Worked with customers to resolve quality, pricing and delivery issues.
- Communicated information to customers regarding account status, monthly discount specials and additional services offered by company.
- Managed over 50 customer calls per day
Automotive Service Technician
Self Employed
11.2008 - 05.2010
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Aligned systems with manufacturer specifications through skilled calibration.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Established clear repair plans with line-item details of expected labor and parts costs.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Maintained accurate records of time and materials required to perform repairs and service.
Retail Store Manager
O'Reilly Auto Parts
07.2006 - 06.2007
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity and targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Completed routine store inventories.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Associate in Science (AS) - Automotive Technology
Guilford Technical Community College
Jamestown, NC06.1988
HS Diploma - undefined
Ben L. Smith HS
Greensboro, NCSkills
- Retail Management (10 years)
- Vehicle Maintenance (10 years)
- Technical service expertise
- Inventory management (10 years)
- Outside sales (10 years)
- Customer service (10 years)
- Written and verbal communication (10 years)
- Attention to detail (10 years)
- Computer software (10 years)
- OEM (10 years)
- Pricing (10 years)
- Warehouse operations
- Shipping and receiving
- Purchase orders
Certification
- Certified Forklift Operator
- October 2018 to October 2021
- Class IV and V Industrial Trucks / 29 CFR, 1910.178
Assessments
- Sales skills — Proficient
- September 2022
- Influencing and negotiating with customers
- Full results: Proficient
- Management & leadership skills: Impact & influence — Proficient
- Choosing the most effective strategy to inspire and influence others to meet business objectives
- Work style: Reliability — Proficient
- Tendency to be reliable, dependable, and act with integrity at work
- Attention to detail — Highly Proficient
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Full results: Highly Proficient
- Supervisory skills: Motivating & assessing employees — Proficient
- Motivating others to achieve objectives and identifying improvements or corrective actions
- Warehouse safety — Familiar
- Using safe practices in a warehouse setting
- Full results: Familiar
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- Employment gaps:
- 01/2020 - 10/2021 Full time care giving for my Mother during cancer treatment
- 01/2015 - 04/2016 Full Time care giving for my Mother during cancer treatment
- 02/2008 - 11/2008 Surgery recovery from work related injury
- 06/2007 - 02/2008 Temporary position with Google Street View
Timeline
Associate Parts Professional
Eurobahn Motorsports
10.2022 - 06.2024
Parts Specialist
Parks Automotive Group
04.2016 - 12.2019
Parts Manager
Carolina Kia / Hyundai
05.2011 - 01.2015
Installer Specialist
O'Reilly Auto Parts
05.2010 - 04.2011
Automotive Service Technician
Self Employed
11.2008 - 05.2010
Retail Store Manager
O'Reilly Auto Parts
07.2006 - 06.2007
HS Diploma - undefined
Ben L. Smith HS
Associate in Science (AS) - Automotive Technology
Guilford Technical Community College
Similar Profiles
Brody HaysBrody Hays
NASCAR Interior/Tire Specialist at Spire Motorsports, Kyle Busch Motorsports, MHRNASCAR Interior/Tire Specialist at Spire Motorsports, Kyle Busch Motorsports, MHR
Shunichi FuruyaShunichi Furuya
Manager, Customer Racing & Int'l Biz Development at NISMO/ Nissan Motorsports & Customizing Co.,Ltd./ Nissan Motorsports International Co., Ltd.Manager, Customer Racing & Int'l Biz Development at NISMO/ Nissan Motorsports & Customizing Co.,Ltd./ Nissan Motorsports International Co., Ltd.
Mario ApodacaMario Apodaca
Product Specialist / Sales Representative at Del Amo MotorsportsProduct Specialist / Sales Representative at Del Amo Motorsports
Nevaeh EvansNevaeh Evans
Cashier/Front Service Clerk at Publix Grocery StoreCashier/Front Service Clerk at Publix Grocery Store
Melissa SumnersMelissa Sumners
Senior Account Manager at BV Building SolutionsSenior Account Manager at BV Building Solutions