Michael Lee
Sparks,NV
Summary
Results-driven management professional with strong focus on team collaboration and achieving results. Skilled in strategic planning, operational efficiency, and staff development. Adaptable with track record of guiding teams through changing needs while maintaining high standards and delivering impactful outcomes. Renowned for reliability and effective leadership. Experienced with overseeing site operations and team management. Utilizes strategic planning to enhance productivity and operational efficiency. Track record of fostering collaborative environment to drive performance and achieve objectives.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Biorepository Site Director
Reprotech
Reno, NV
12.2025 - Current
- Led operational strategy to enhance service delivery and client satisfaction.
- Developed and implemented quality assurance protocols for reproductive health services.
- Managed cross-functional teams to optimize workflow efficiencies across multiple departments.
- Managed collections campaigns with 12 Administrative Specialist to lead Dunning Campaigns to collect overdue payments from clients.
- Served as a lead representative with numerous fertility clinics with the primary customer base in California, Nevada , Washington State, Idaho, and Oregon.
- Oversaw compliance with regulatory standards and best practices in the reproductive health field.
- Developed and designed a newly streamlined training process and program.
- Joined OKR Deviation groups to help decrease commonly occurring deviations within the organization.
- Created further departmentalization within a fast growing reproductive pharmaceutical storage company by creating additional positions such as Administrative Team Leads and Managers of a newly evolving shipping and receiving department.
- Analyzed performance metrics to identify areas for improvement and implement corrective actions.
- Managed a team of professionals, ensuring high-quality performance and adherence to company standards.
- Developed strategic plans for site growth, resulting in increased revenue and profitability.
- Managed the hiring and terminations of Cryospecialist and Administrative staff.
- Performed annual performance reviews for Assistant Biorepository Directors and Team Leads.
- Led FDA and internal site inspections.
- Ensured all employees completed all annual competency and training such as OSHA, Bloodborne Pathogen, and CGMP taking.
- Provided leadership and guidance to staff through ongoing training initiatives, boosting employee retention rates.
Donor Care Processes/Compliance Supervisor
Vitalant
Reno, NV (Remote, West Coast Division)
11.2022 - 12.2025
- Creates and collaborates on the creation of business cases to further streamline to create cost reduction solutions and time saving measures for task related responsibilities.
- Performs and completes multiple SOP change recommendations to create efficiency and fluency in compliance related matters.
- Supervises 9 remote Process Specialists across the west coast spanning from California to Washington State.
- Completes weekly UKG timecards, scheduling, and PTO requests. Performs yearly evaluations/discussions with all employees.
- Oversees corrections and errors caused in external departments to promptly release/discard components with potential SPP (Safety, purity, and potency) impact.
- Oversees the release/discard of all quarantined blood products for the entire West Coast Division (Nevada, California, Washington State, and Idaho).
- Attends monthly Quality and Compliance meetings to discuss/present trends and errors occurring within departments with Donor Care Management, Quality Directors, and Phlebotomy Trainers.
- Collaborates with Management to create and promote process improvement plans to mitigate errors and decrease deviations.
- Presents error trends, data, and SOP overview of Non-DM errors to over 100 Donor Care Members Quarterly.
- Schedules and coordinates training for direct reports.
- Successfully trained in Trackwise QMS.
- Successfully trained in Sales Force DOT Compliance QMS.
- Skilled in error correction management.
- Performs multiple Non-Conforming Product Evaluations (NCPE's) for the proper release/discard of quarantined blood products.
- Coordinates and completes Root Cause Analysis meetings including full DMAIC analysis.
- Creates monthly Microsoft Excel Pivot Data Error Analysis Reports: Reports track all deviation/non-deviations errors by west division regions (400-500 monthly tracked errors) to track trends to aide in determining mitigation steps to decrease fallacies and improve employee performance.
- Performed and routinely completes the release of over 1000 quarantined blood components contributing to a large monetary gain for the enterprise.
- Collaborates with positive/effective communication and team work with over 30 Donor Care managers, supervisors, trainers, and laboratory personnel across the west division to determine the disposition of blood components, QMS Deviations, NCPE evaluations, and deviation follow-ups involving staff performance.
- Collaborates with remote team members through weekly 1 on 1 meetings via Microsoft Teams to discuss staff concerns and compliance related issues.
- Delegates/trains a variety of compliance related responsibilities to all 9 team members.
- Facilitates daily Quality/Compliance Triage meetings to equitably distribute QMS Deviation events to all staff.
Donor Care Specialist/Trainer/Assistant Supervisor
Vitalant
Reno, NV
06.2005 - Current
- Stayed current on and consistently followed safety procedures.
- Organized setup and maintenance of donor interview and drawing areas, equipment cleaning and supply restocking.
- Maintained compliance with internal SOPs and external regulations and brought compliance issues to attention of management.
- Maintained complete and accurate records of donors, donations and employees.
- Responsible for maintaining over 1,300 electronic platelet donor medical files; include keeping track of red
- Identified process improvements in the day-to-day functioning of the department.
- Skilled in creating a successful and productive work environment for donors and employees by displaying a hard and communicative work ethic to all co-workers.
- Routinely meets with Donor Care Director for quarterly meetings regarding customer service, monthly blood and platelet product quotas, and any other miscellaneous concerns.
- Led, designed and implemented training programs and initiatives which contributed to a 50% increase in productivity.
- Enjoyed meeting over 30-50 people daily from different cultural backgrounds. Conducts successful phlebotomy procedures with little or no discomfort to the donor.
- Trained yearly to understand and demonstrate cGMP guidelines.
- 20 years of experience working with PROGESA; a medical screening, donor registration, and medical/laboratory documentation system.
- Supervised upwards to 10 front-line collection staff to ensure all employees were following SOP guidelines in conjunction with phlebotomy, medical screening/documentation, and automated collection system functions.
- Routinely met with Donor Care Director for quarterly meetings regarding customer service complaints ,monthly blood and platelet quotas/goals, and any other miscellaneous concerns.
Donor Recruitment Specialist
Vitalant
1125 Terminal Way
01.2004 - 06.2005
- Developed and implemented donor recruitment strategies to enhance blood donation awareness.
- Cultivated relationships with community organizations to promote donor engagement initiatives.
- Trained and mentored new representatives on best practices in donor communication.
- Analyzed donor data to identify trends, improving outreach tactics for targeted campaigns.
- Performed telephonic recruitment campaigns to call local donors to return for blood donations.
- Reviewed total blood donation metrics in Power BI to understand which blood types in current inventory were at high , medium, and low inventory.
- Served as a reliable point of contact for donors, promptly addressing any concerns or questions to ensure an optimal experience.
Education
Master of Science - Healthcare Administration
Capella University
Minneapolis, MN06.2019
MBA - General Business Administration
Capella University
Minneapolis, MN03.2017
Bachelor of Arts - Secondary Education (English)
University of Nevada - Reno
Reno, NV05.2009
Skills
- Interpersonal Communication
- Decision-Making
- Organization and Time Management
- Multitasking Abilities
- Critical Thinking
- Dependable and Responsible
- Attention to Detail
- Excellent Verbal/Written Communication
- Self-Motivated
- Presentation Skills
Certification
- State of Nevada Laboratory Assistant Certification: License number: 18281AL-1.
- PILB - State of Nevada Private Investigators License. - R-2025-01872
Timeline
Biorepository Site Director
Reprotech
12.2025 - Current
Donor Care Processes/Compliance Supervisor
Vitalant
11.2022 - 12.2025
Donor Care Specialist/Trainer/Assistant Supervisor
Vitalant
06.2005 - Current
Donor Recruitment Specialist
Vitalant
01.2004 - 06.2005
Master of Science - Healthcare Administration
Capella University
MBA - General Business Administration
Capella University
Bachelor of Arts - Secondary Education (English)
University of Nevada - Reno