Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Michael Ryan

case management
Portland,OR
Michael Ryan

Summary

Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise. Focused Social Services Director proudly offering over 5 years of experience hiring, mentoring and training talented staff members. Flexible professional knowledgeable in laws related to welfare and crisis intervention. Skilled and smart leader remains calm in stressful environments. Focused Social Services Director proudly offering over 5 years of experience hiring, mentoring and training talented staff members. Flexible professional knowledgeable in laws related to welfare and crisis intervention. Skilled and smart leader remains calm in stressful environments. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

7
years of professional experience

Work History

Transition Projects
Portland, OR

Mobile Engagement/Case Manager Supervisor
12.2019 - 11.2023

Job overview

  • Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
  • Maintained up-to-date case records with case activity status.
  • Adhered to ethical principles and standards to protect clients' confidential information.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.
  • Developed trusting relationships with social services, health care providers and governmental agencies.
  • Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Assisted individuals with eligibility for available benefits.
  • Participated in regular team meetings and in-house training sessions to boost group effectiveness.
  • Advocated for clients by obtaining information regarding treatment options and clinical status.
  • Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
  • Transitioned clients to different providers based on progress or needs.
  • Monitored and kept meticulous records of patient treatment plans and response of patient to medication.
  • Implemented quality disciplinary and team building policies to foster staff satisfaction and productivity.
  • Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
  • Recruited, interviewed and hired volunteers and staff.
  • Provided hands-on and proactive leadership to community services staff.
  • Established and maintained relationships to meet community needs and avoid service duplication.
  • Researched and analyzed community needs to determine program directions and goals.
  • Spoke to community groups to explain and interpret purposes, programs and policies.

Deem Mechanical
Indianapolis, IN

Electrician's Assistant
03.2017 - 09.2018

Job overview

  • Assisted with electrical installation tasks, added new wiring and adjusted breaker boxes.
  • Kept work areas clean, neat and organized for efficient operations.
  • Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
  • Listened to directives of senior electrical professionals to complete efficient tasks.
  • Installed new electrical components, fixtures and motors.
  • Followed relevant electrical and building codes for each job.
  • Kept work areas clean, neat and free of hazards.
  • Assisted electricians in wiring residential buildings with installation of electrical conduits.
  • Reviewed blueprints and electrical schematics to perform tasks to specifications.
  • Worked in team-based environment to accomplish projects.
  • Gathered required tools and equipment for each task to increase efficiency.
  • Measured and prepared supplies for electrical tasks.
  • Maintained organization, cleanliness and safety in work areas.

Education

Decatur Central High School
Indianapolis, IN

GED
05.1985

University Overview

Skills

  • Community Outreach
  • Program Development
  • Case Planning
  • Intervention Plans
  • Verbal and Written Communication
  • Documentation and Reporting
  • Conflict Resolution
  • Relationship Building
  • Service Referrals
  • Case Management Tracking
  • Client Advocacy
  • Stakeholder Collaboration
  • Case Needs Assessment
  • Decision Making
  • Resource Identification
  • Positive Attitude
  • MS Office
  • Organization and Multitasking
  • Social Work
  • Email and Telephone Etiquette
  • Data Entry and Analysis
  • Calm Under Pressure
  • Emotional Awareness
  • Problem-Solving

Accomplishments

Accomplishments

Helped organize a number of social justice and homeless policy

Member of the first planning committee of The Poor Peoples Campaign for the state of Oregon.

2X ambassodor to Washington D.C. for Oregon representing The Poor Peoples Campaign

Peer Mentor certification from Transition Projects

Assertive Engagement certificate from Multnomah county, Oregons 4 day workshop/learning

Timeline

Mobile Engagement/Case Manager Supervisor
Transition Projects
12.2019 - 11.2023
Electrician's Assistant
Deem Mechanical
03.2017 - 09.2018
Decatur Central High School
GED
Michael Ryancase management