Summary
Overview
Work History
Education
Skills
Timeline
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Michael Legall

Boynton Beach

Summary

Dynamic Consumer Electronics Technician with a proven track record at Best Buy, excelling in advanced troubleshooting and customer service. Recognized for enhancing user experience through effective technical support and training junior staff. Adept at hardware diagnostics and fostering team productivity, ensuring optimal performance and customer satisfaction.

Consumer electronics professional with commitment to delivering high-quality repairs and maintenance services. Known for collaborative approach and ability to adapt to evolving technologies and customer needs. Skilled in diagnostic testing and technical support, with reputation for reliability and results-driven performance.

Experienced with diagnosing and repairing consumer electronics devices, ensuring optimal functionality and longevity. Utilizes advanced troubleshooting techniques and hands-on technical skills to address complex issues. Track record of maintaining up-to-date knowledge of emerging technologies and industry standards.

Overview

9
9
years of professional experience

Work History

Consumer Electronics Technician

Best Buy
09.2018 - Current
  • Diagnosed and repaired consumer electronics, ensuring optimal performance and customer satisfaction.
  • Provided technical support for a variety of devices, enhancing user experience and resolving issues efficiently.
  • Trained junior technicians on troubleshooting techniques and repair processes to improve team productivity.
  • Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
  • Troubleshot and resolved equipment failures to reduce operational disruption.

Electronic Department Manager

Kmart, Sears Holding
06.2016 - 08.2018
  • Led team in implementing inventory management systems to enhance stock accuracy and reduce discrepancies.
  • Mentored junior staff, fostering a culture of continuous improvement and professional development within the team.
  • Established key performance indicators (KPIs) to monitor department success and drive actionable insights for growth.
  • Ensured compliance with company policies and procedures while maintaining high standards of cleanliness and organization within the department.
  • Developed strong rapport with customers by providing knowledgeable guidance on product selection based on their needs.
  • Optimized floor layout design by strategically placing popular items in prime locations while ensuring adequate space utilization.

Education

Piper High School
Sunrise, FL

Skills

  • Audio and video systems
  • Network configuration
  • Adaptability to change
  • Wireless communication
  • Hardware testing
  • Home automation integration
  • Advanced troubleshooting
  • Customer service
  • Electrical safety
  • Customer support
  • Installation
  • Test equipment operation
  • Troubleshooting
  • Equipment installation
  • Hardware diagnostics

Timeline

Consumer Electronics Technician

Best Buy
09.2018 - Current

Electronic Department Manager

Kmart, Sears Holding
06.2016 - 08.2018

Piper High School

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