Michael Legan
Azle,TX
Summary
Driven by a goal-oriented mindset, I leveraged strong negotiation and customer service skills at Summit Electric Supply to enhance operational efficiency and customer satisfaction. My adeptness in problem-solving and adaptability, honed in the U.S. Navy, contributed to achieving personal sales goals and fostering long-term business growth.
Overview
35
35
years of professional experience
Work History
Warehouse and Counter Sales 2
Summit Electric Supply
07.2000 - Current
- Increased customer satisfaction by providing personalized service and product recommendations.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
- Contributed to the development of new processes or systems that enhanced overall operational efficiency within the counter sales department.
- Maintained accurate records of transactions, helping the company track performance over time.
- Actively participated in team meetings, contributing valuable insights towards achieving company goals and objectives.
- Participated in staff training sessions to enhance product knowledge and improve sales techniques.
- Provided ongoing support to colleagues by sharing best practices and offering assistance when needed.
- Communicated effectively with customers in person, through email, and via phone calls to address inquiries and provide exceptional service.
- Conducted regular inventory audits to identify discrepancies and correct them proactively.
- Handled inventory management tasks, ensuring optimal stock levels for maximum sales potential.
- Completed daily tasks such as cash handling procedures accurately while adhering strictly to internal policies.
- Welcomed customers and offered immediate assistance in line with business policies.
- Answered telephone calls to offer information and promote business products.
- Consulted with customers to uncover unique needs and match to best-fit product or service solutions.
- Finalized sales by completing payments and required paperwork.
- Restocked, rotated and visually merchandised products for maximum sales.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Informed customers about important policies and conditions on sales.
- Achieved personal sales goals with great upselling and cross-selling abilities.
- Documented orders in computer system with general conditions and special customer requirements.
- Managed rentals and returns processes for diverse customers.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Gunners Mate
U.S. Navy Active Duty
08.1989 - 05.2013
- Identified parts and services to maintain Guns equipment and provided timely solutions to continue operations.
- Coordinated daily operations for team of 4 personnel and established goals for training programs.
- Operated and maintained $50000 worth of heavy vehicles, serialized assets, weapons, machine guns, naval guns and artillery.
- Inspected assigned material valued in excess of $500000 to support company operations.
- Coordinated with other military units and agencies to support operations and align with mission.
- Completed inspections and any basic repair need to uphold strict performance standards.
- Conducted risk assessments for artillery and missile operations to avoid harm to personnel and equipment.
- Loaded and fired ammunition from multiple launch rocket systems and Howitzers, targeting enemy forces.
- Efficiently oriented and fired weaponry to smoothly eliminate enemy positions, vessels, and personnel.
- Confirmed gun line safety and assisted in calibration of weapons systems.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Education
Associate Degree Diesel Mechanics -
Skagit Valley College
Mount Vernon, WASkills
- Goal-oriented mindset
- Strong negotiation
- Building rapport
- Upselling strategies
- Cross-selling techniques
- Product Demonstration
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Team Collaboration
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
Timeline
Warehouse and Counter Sales 2
Summit Electric Supply
07.2000 - Current
Gunners Mate
U.S. Navy Active Duty
08.1989 - 05.2013
Associate Degree Diesel Mechanics -
Skagit Valley College