Summary
Overview
Work History
Education
Skills
Technology & Systems
Accomplishments
References
Timeline
Generic

Michael Leggett

Midland,TX

Summary

Seasoned Director of Operations with significant experience in overseeing daily operations, improving efficiency, and leading successful teams. Proven leadership skills demonstrated through management of cross-functional teams and strategic planning initiatives. Track record of implementing operational improvements that increase productivity and reduce costs.

Overview

9
9
years of professional experience

Work History

Director of Operations

XRI Holdings
Midland, TX
11.2023 - Current
  • Created policies and procedures for improved workflow processes.
  • Ensured compliance with applicable laws, regulations, industry standards.
  • Facilitated meetings with key stakeholders to discuss progress towards objectives.
  • Oversaw the implementation of new technology solutions designed to streamline processes.
  • Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
  • Coordinated activities between different departments to ensure successful completion of projects.
  • Provided leadership and guidance to subordinate managers and supervisors.
  • Implemented systems for monitoring employee attendance, scheduling, payroll.
  • Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
  • Analyzed financial data to make informed decisions on cost savings initiatives.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Managed day-to-day operations of a large staff in multiple departments.
  • Prepared detailed reports outlining operational results on a regular basis.
  • Developed and implemented operational policies and procedures to improve efficiency.
  • Negotiated contracts with suppliers ensuring best value pricing options were secured.
  • Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.

Senior Director of Operations

XRI
Midland , Texas
03.2016 - Current
  • Monitored industry trends and changes in market conditions that could impact operations strategy.
  • Developed comprehensive contingency plans for responding quickly when unexpected disruptions occur.
  • Led efforts to increase customer satisfaction through improved quality control measures.
  • Collaborated with executive management team to develop strategies that improve customer service levels while reducing costs.
  • Managed vendor relationships by negotiating contracts and monitoring performance metrics.
  • Analyzed current operational processes and identified areas for improvement in order to maximize efficiency and cost savings.
  • Maintained relationships with customers by providing timely responses to inquiries or complaints regarding services or products offered.
  • Ensured compliance with relevant laws and regulations pertaining to safety practices in the workplace.
  • Conducted regular performance reviews of staff members to promote professional development and career advancement opportunities.
  • Developed and implemented operational policies and procedures to ensure organizational effectiveness.
  • Managed the daily operations of a multi-site organization, ensuring compliance with company standards.
  • Maintained up-to-date knowledge of industry trends and advancements in technology.
  • Oversaw budgeting, forecasting, financial analysis, and resource allocation activities.
  • Provided strategic direction to cross-functional teams to ensure successful execution of projects.
  • Created reports on trends in production volume, material usage, quality control results.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Recruited top talent for various positions throughout the organization.
  • Implemented process improvements across all functional areas including supply chain, logistics.
  • Contributed to organizational strategic direction to improve products and services.
  • Communicated clear and consistent messages regarding departmental goals to produce desired results.
  • Established operational guidelines and identified opportunities for improvement.
  • Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
  • Organized and oversaw work schedules of departmental managers.
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.
  • Developed and maintained client relationships to grow business and improve account retention.
  • Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.

District Manager

XRI
Midland, TX
03.2018 - 11.2023
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Drove employee engagement efforts and built a strong pipeline of internal leadership talent.
  • Oversee multiple customer operations.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.

Field Foreman

XRI
Midland, TX
03.2016 - 03.2018
  • Maintained records of all employee hours worked for payroll purposes.
  • Progressed through increasingly responsible roles by demonstrating operational knowledge, leadership, and a commitment to safety.
  • Led field teams on high-impact projects; ensured compliance with safety standards, and efficient task execution.
  • Played a key role in shaping and formalizing best practices used across field teams today.
  • Conducted regular meetings with crew members to discuss upcoming tasks, evaluate current progress, and provide feedback.
  • Ensured that all crew members followed safety regulations set by OSHA at all times.

Education

High School Diploma -

Pearl High School
Pearl, MS
05-2010

Skills

  • Process improvement
  • Regulatory compliance
  • Financial analysis
  • Project management
  • Vendor management
  • Operational strategy
  • Team building
  • Leadership development
  • Cost reduction
  • Performance management
  • Conflict resolution
  • Operational efficiency
  • Strategic planning
  • Team collaboration
  • Revenue growth
  • Budgeting and cost control
  • Problem-solving abilities

Technology & Systems

  • Microsoft Office Suite
  • Vender Management Platforms
  • KPI Reporting Tools
  • Excel
  • Outlook
  • Quickbooks
  • Intuit
  • ADP
  • Trello
  • NetSuite
  • Open Invoice

Accomplishments

  • Leadership Excellence Award- XRI May 2019
  • Safety Excellence Award- XRI 2019

References

References available upon request.

Timeline

Director of Operations

XRI Holdings
11.2023 - Current

District Manager

XRI
03.2018 - 11.2023

Senior Director of Operations

XRI
03.2016 - Current

Field Foreman

XRI
03.2016 - 03.2018

High School Diploma -

Pearl High School

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