Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHAEL LEIJA

Ontario

Summary

Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.

Overview

7
7
years of professional experience

Work History

Supervisor

Innovation Brew Works
Pomona
03.2026 - Current
  • Supervised daily operations and workflow at craft brewery to ensure efficient service delivery.
  • Delegate tasks and assign employees breaks while ensuring compliance with labor policies and maintaining workflow.
  • Trained new employees on company policies and procedures.
  • Managed and replenished cash levels by organizing and recording change orders to maintain financial accuracy.
  • Placed daily operational orders to maintain adequate inventory and support seamless business operations.

Shift Supervisor

Cal Poly Pomona Starbucks
Pomona
01.2025 - 03.2026
  • Supervised daily operations and ensured smooth workflow among team members.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Completed opening and closing duties to facilitate business operations.
  • Resolved customer complaints and reported issues to senior management.

Barista

Starbucks Coffee
04.2021 - 03.2024
  • Provided exceptional customer service by engaging with patrons and delivering personalized beverage recommendations based on their preferences.
  • Operated and maintained coffee brewing equipment and machinery, performing routine cleaning and troubleshooting.
  • Trained new staff on beverage preparation and customer service protocols, enhancing team readiness and customer satisfaction.

Sandwich Artist

SUBWAY Restaurants
01.2020 - 04.2021
  • Executed food safety guidelines to uphold quality and compliance standards.
  • Ensured clean and organized workspace, adhering to health and safety regulations.
  • Processed customer transactions accurately and efficiently while operating cash register.

Education

High School Diploma -

Charter Oak High School
Covina, CA, USA

Skills

  • Staff Scheduling
  • Operational Management
  • Inventory Management
  • Financial Oversight
  • Training and Development
  • Team Leadership
  • Time Management
  • Customer Service
  • Team Collaboration

Timeline

Supervisor

Innovation Brew Works
03.2026 - Current

Shift Supervisor

Cal Poly Pomona Starbucks
01.2025 - 03.2026

Barista

Starbucks Coffee
04.2021 - 03.2024

Sandwich Artist

SUBWAY Restaurants
01.2020 - 04.2021

High School Diploma -

Charter Oak High School
MICHAEL LEIJA