Michael Leland
Lake Worth,FL
Summary
Ambitious, career driven professional, with exceptional record of achievement in enhancing sales goals with innovative and strategic approaches. Recognized for the ability to develop new ways to manage and execute sales and train new team members in client retention and upselling techniques. Dependable and experienced at providing training and mentoring new recruites, with superior work ethic and dedication to quality.
Overview
9
9
years of professional experience
Work History
Training Optician
Medical Eyeglass Center
Palm Beach, Florida
07.2023 - Current
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Calculated measurements for eyewear using optical measuring devices.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Adjusted eyewear for proper fit and comfort level.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
- Maintained accurate records of all transactions in computer system.
- Trained new employees on Medical Eyeglass Centers EHR system
- Traveled all over the US for training with minimal supervision
Processing Supervisor
Autobuy
West Palm Beach, FL
04.2021 - 07.2023
- Open new locations/ travel as needed
- Train all new processors
- process legal documents for buying a vehicle
- Reviewing transaction documents to ensure accuracy
Sales Associate
Four eyes
West Palm Beach, FL
10.2020 - 04.2021
- Assist patients with finding the best spectacles
- Reviewed lens prescriptions with patients and offered multiple options to ensure customer satisfaction
- Accurately measuring optical heights and pupil distances
- Follow all HIPPA/OSHA laws and regulations
Sales Associate
Americas Best Contacts and Eyeglasses
West Palm Beach, FL
06.2019 - 10.2020
- Assisted in training new team members
- Traveled to other locations as needed
- Trained patients in Inserting and Remove contacts properly
- Reviewed lens prescriptions with patients and offered multiple options to ensure customer satisfaction
- Completed all daily duty's given by management
- Follow and understand HIPAA/OSHA regulations
Assistant Sales Manager
Stanton Optical
07.2017 - 04.2019
- Open New locations as needed
- Trained and assisted with on boarding of new employees
- Went over employees schedule with upper management
- Assisted with payroll
- Assisted with interviews with potential employees
- Provided efficient and quality customer service
- Monitored store sales goal
- Took action and resolve any patients concerns
- Understand and follow HIPAA/OSHA regulations
Patient Coordinator
Stanton Optical
03.2017 - 07.2017
- Pre-exam patients for Doctor on duty
- Created patients' charts using EHR/MRS software
- Dispense patient spectacles
- Adjusted patient spectacles
- Troubleshoot any patient concerns with patient's spectacles
- Verified insurances/ went over copays with patients
- Understand and follow HIPAA/OSHA regulations
Lab Technician
Stanton Optical
01.2015 - 02.2017
- Cut, Polish and grind lenses for prescription spectacles
- Maintain computer equipment and automated tools to make lenses
- Read patients Rx to insures proper function
Education
Palm Beach County School District
Skills
- Solutions development
- Workforce training
- Incident management
- Performance reporting
- Conflict Management
Timeline
Training Optician
Medical Eyeglass Center
07.2023 - Current
Processing Supervisor
Autobuy
04.2021 - 07.2023
Sales Associate
Four eyes
10.2020 - 04.2021
Sales Associate
Americas Best Contacts and Eyeglasses
06.2019 - 10.2020
Assistant Sales Manager
Stanton Optical
07.2017 - 04.2019
Patient Coordinator
Stanton Optical
03.2017 - 07.2017
Lab Technician
Stanton Optical
01.2015 - 02.2017
Palm Beach County School District
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