Michael lemieux
Lee's Summit,MO
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in warehouse safety and product picking. Proven track record in mentoring teams and enhancing operational efficiency. Skilled in forklift operation and stress tolerance, consistently achieving productivity goals while fostering a collaborative work environment. Committed to maintaining high standards of quality and customer satisfaction.Professional and experienced logistics worker prepared for this role. Skilled in inventory management, order fulfillment, and efficient warehouse operations. Strong team collaborator with focus on achieving results, adapting to changing needs, and ensuring reliable performance. Dependable, organized, and equipped with excellent communication and problem-solving abilities.Experienced with inventory management and efficient order processing. Utilizes teamwork and communication to meet operational goals. Knowledge of warehouse procedures and safety protocols ensures reliable and accurate fulfillment.
Overview
12
12
years of professional experience
Work History
Grocery Orderfiller
Walmart
02.2024 - Current
- Fulfilled customer orders by selecting, packing, and staging products for shipment.
- Operated warehouse equipment, including forklifts and pallet jacks, to enhance operational efficiency.
- Collaborated with team members to streamline order processing workflows and reduce lead times.
- Trained new staff on order filling procedures and best practices for inventory management.
- Monitored product quality during picking process to uphold company standards and customer satisfaction.
- Assisted in the development of improved storage solutions to optimize warehouse space utilization.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Followed safety protocols to minimize workplace accidents.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Transported merchandise pallets to move in warehouse.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Food and Beverage Supervisor
Walmart
02.2022 - 01.2023
- Supervised daily operations of food and beverage service, ensuring high standards of quality and customer satisfaction.
- Trained and mentored staff on best practices for food safety and hygiene compliance.
- Developed and implemented efficient workflows to enhance service speed and reduce waste.
- Coordinated with kitchen staff to optimize menu offerings based on customer feedback and seasonal availability.
- Promoted an inclusive workplace culture through open communication channels encouraging diverse perspectives from all team members as a valuable resource for continuous improvement efforts.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
- Consistently met or exceeded sales targets through effective team leadership and motivation tactics.
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
- Implemented innovative promotional strategies to attract new customers while retaining existing clientele.
- Managed inventory levels, ensuring timely ordering of supplies while minimizing costs.
- Resolved customer complaints promptly, fostering a positive dining experience and retaining clientele.
- Conducted regular team meetings to communicate goals, provide feedback, and promote teamwork among staff.
- Analyzed service data to identify trends, recommending adjustments to improve operational efficiency.
Overnight Team Lead
Walmart
10.2020 - 04.2022
- Supervised overnight operations, ensuring adherence to safety protocols and operational efficiency.
- Trained and mentored team members on best practices and standard operating procedures.
- Coordinated workflow and task assignments to optimize productivity during night shifts.
- Conducted quality checks to maintain product standards and minimize errors in processes.
- Implemented process improvements resulting in reduced downtime and streamlined operations.
- Facilitated communication between day and night teams to ensure seamless transitions and continuity.
- Resolved operational issues promptly, maintaining high levels of service delivery during overnight hours.
- Streamlined inventory management processes during overnight hours, ensuring accurate stocking of shelves and proper product rotation.
- Maintained a safe and secure work environment for all team members by enforcing company policies and safety regulations.
- Optimized workflow efficiency by identifying areas for improvement and providing targeted coaching to team members.
- Fostered a positive work atmosphere, motivating team members to achieve their highest potential performance levels.
- Coordinated special projects as needed, ensuring timely completion without disrupting daily operations or compromising customer experience.
- Implemented loss prevention measures during overnight hours, minimizing theft incidents and maintaining store security.
- Established rapport with vendors, streamlining delivery processes and improving overall supply chain efficiency during overnight hours.
- Balanced staffing needs by managing employee schedules and optimizing shift assignments based on individual strengths and workload demands.
Sales Support Manager
Walmart
12.2016 - 10.2020
- Assisted sales team in managing customer inquiries and support requests.
- Coordinated communication between sales representatives and clients to ensure satisfaction.
- Maintained organized documentation of sales processes and client interactions.
- Learned product specifications and company offerings to provide accurate information to customers.
- Supported the development of sales presentations and promotional materials for client meetings.
- Contributed to training sessions for new staff on system usage and customer service protocols.
- Monitored inventory levels and collaborated with team to address supply chain issues promptly.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Reduced customer churn by proactively addressing concerns and developing tailored solutions that met client needs.
- Enhanced customer satisfaction through timely resolution of issues and proactive communication with clients.
- Increased sales revenue by implementing effective support strategies and streamlining processes for the sales team.
Restaurant Shift Manager
IHOP
03.2014 - 12.2016
- Supervised daily operations, ensuring smooth service flow and adherence to quality standards.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Coordinated staff schedules, balancing workload to meet peak service demands effectively.
- Analyzed performance metrics, identifying areas for operational improvements and cost reduction.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Observed cash handling and security procedures during shifts to recognize and address issues with staff.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
Education
Associate of Arts -
Southern New Hampshire University
Hooksett, NH04-2020
Skills
- Warehouse safety
- Product picking
- Heavy lifting
- Forklift operation
- Stress tolerance
- Picking efficiency
- Proficiency in [technology]
- Mentoring and training
Timeline
Grocery Orderfiller
Walmart
02.2024 - Current
Food and Beverage Supervisor
Walmart
02.2022 - 01.2023
Overnight Team Lead
Walmart
10.2020 - 04.2022
Sales Support Manager
Walmart
12.2016 - 10.2020
Restaurant Shift Manager
IHOP
03.2014 - 12.2016
Associate of Arts -
Southern New Hampshire University
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