Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Michael Leon

Ridgewood,NY

Summary

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Tennis Coach

CityView Racquet Club
Long Island City, NY
08.2021 - 01.2024
  • Helped students develop and sharpen their tennis ability through drills and games
  • Hit with more advanced students when needed to prepare for tournaments
  • Guided groups of students through the drills to make sure they are doing them properly.
  • Provided feedback on court positioning, shot selection, and footwork.
  • Instructed players in the fundamentals of tennis such as stroke production, spin variations, and serves.
  • Cultivated pleasant atmosphere, which was widely embraced by players, parents and assistant coaching staff.
  • Developed training and exercise programs to meet individual requirements and team play strategies.
  • Demonstrated proper technique with swinging racquet, demonstrating correct form to athletes.

Front Desk Receptionist

CityView Racquet Club
Long Island City, NY
08.2021 - 01.2024
  • Book and reserve appointments for tennis lessons, court time and tennis clinics upon request
  • Greeted customers warmly and made them feel welcome.
  • Stock management of cafe items, ordered and replenished upon request
  • Created posters for the club for different events throughout the year
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Provided administrative support such as filing documents, photocopying and scanning materials.

Sales Athlete

Nike
Flushing, NY
03.2021 - 08.2021
  • Helped customers with their needs for what sneakers they needed for different and specific activities
  • Assisted with transactions at the register whenever assistance was needed
  • Made sure to increase sales by filling the floor with more apparel or sneakers
  • Replenished apparel and sneakers in stock room to have ready to be pushed out to the floor.

Tennis Coach/ Stringer

Cary Leeds Center For Tennis And Learning
The Bronx, NY
06.2019 - 08.2019
  • Helped students develop and sharpen their tennis ability through drills and games
  • Hit with more advanced students when needed to prepare for tournaments
  • Guided groups of students through the drills to make sure they are doing them properly
  • Strung rackets when needed in 12-20 minutes per racket.

Sales Supervisor

Uniqlo Usa
New York, NY
11.2020 - 03.2021
  • Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
  • Intervened in difficult customer situations to resolve issues quickly and efficiently.
  • Demonstrated high level of customer service by engaging clients and offering sales floor assistance.
  • Supported sales team by monitoring daily operations and providing information and procedural guidance to staff.
  • Processed cash, credit and check transactions with POS system and cash register.
  • Promoted culture of customer focus, product knowledge and production solutions to build loyal customer base.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Conducted weekly performance reviews with the sales team to ensure goals were being met.
  • Generated effective sales strategies and taught new employees company's procedures and policies.
  • Managed consistent and efficient floor recoveries to maintain clean and organized sales floor.
  • Collaborated with management and executives and made strategy recommendations based on insights into sales operations.
  • Supported sales team members to drive growth and development.
  • Maintained a clean and organized work environment at all times.
  • Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed.
  • Organized displays according to company standards and specifications.
  • Assisted customers with locating desired items within store locations.

Cash Wrap Supervisor

Uniqlo USA
New York, NY
05.2018 - 03.2021
  • Supervised all associates that came to support the registers
  • Scheduled them accordingly to make sure coverage was enough for the day to achieve sales goals
  • Managed the registers making sure they are kept in order and maintained
  • Handled cash and credit card transactions and made sure to audit all registers when starting the day, after being used and at the end of day when the money for the day has to be taken to operations.

Advanced Sales Associate

Uniqlo USA
New York, NY
03.2018 - 11.2020
  • Continued to excel in all my previous skills as an associate
  • Trained incoming new hire associates on the skills necessary to succeed
  • Checked hourly sales to see what needed to be improved on or what product(s) needed to be pushed more in order to make business goals for the day
  • In charge of a division of products, made a plan for the week to try and improve and boost sales of all items in my division.

Sales Associate/ Cashier

Uniqlo USA
New York, NY
03.2017 - 03.2018
  • Provided exceptional customer service to every single customer
  • Replenishment of product on the sales floor quickly and efficiently
  • Ring up customers in a timely manner while still providing exceptional customer service.

Department Supervisor

Century 21 Department Stores
Rego Park, NY
12.2016 - 03.2017
  • Trained employees on new processes or procedures as needed.
  • Ensured compliance with all safety regulations across the department.
  • Resolved customer complaints in a timely manner.
  • Trained and mentored new associates on department policies and procedures.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Participated in weekly meetings with senior leadership teams to discuss progress.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Provided coaching and mentoring support to team members.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Created reports summarizing daily operations for upper-level management review.
  • Supervised 15 employees in the men's department and delegated each one with tasks and responsibilities.

Register Complex Supervisor

Century 21 Department Stores
Rego Park, NY
05.2016 - 12.2017
  • Provided the best customer service when ringing up customers and having to deal with any customer escalations
  • Scheduled and managed a team of cashiers making sure they would go to break on time and when assigning them where to go
  • Making sure my team provided exceptional customer service and encouraging and guiding them with the best practices to strive credit card and rewards card sign ups
  • Handled all money when doing cash pick ups and making change for any register that needed it
  • Employee of the month May, June and July 2016.

Sales Cashier

Century 21 Department Stores
Rego Park, NY
11.2014 - 05.2016
  • Rung up customers in a quick and timely manner
  • Handled cash and credit card transactions quickly and efficiently
  • Strived to improved rewards cards sign ups as well as credit card sign ups
  • Provided phenomenal customer service from start to finish during all transactions.

Education

High School Diploma -

Richard R. Green High School Of Teaching
New York, NY
05.2011

Some College (No Degree) - Major in Computer Science

Borough Of Manhattan Community College
New York, NY

Skills

  • Skills Assessments
  • Strategic Planning
  • Proficient in Microsoft
  • Cash Handling Accuracy
  • Point of Sale Systems
  • POS Operation
  • Suggestive Selling
  • Fluent in spanish
  • Policy and Procedure Adherence
  • Teamwork and Collaboration
  • Time Management
  • Sales Expertise
  • Staff Management
  • Relationship Building and Management
  • Staff Training and Development
  • Sales Strategy Development
  • Operations
  • Task Delegation
  • Employee Motivation
  • Sales Development
  • Goal Setting and Achievement
  • Customer Service Management
  • Employee Scheduling
  • Administrative Support
  • Call Routing
  • File Organization
  • Office Administration
  • Work Prioritization
  • Office Management
  • Oral and Writing Communication

References

References available upon request.

Timeline

Tennis Coach

CityView Racquet Club
08.2021 - 01.2024

Front Desk Receptionist

CityView Racquet Club
08.2021 - 01.2024

Sales Athlete

Nike
03.2021 - 08.2021

Sales Supervisor

Uniqlo Usa
11.2020 - 03.2021

Tennis Coach/ Stringer

Cary Leeds Center For Tennis And Learning
06.2019 - 08.2019

Cash Wrap Supervisor

Uniqlo USA
05.2018 - 03.2021

Advanced Sales Associate

Uniqlo USA
03.2018 - 11.2020

Sales Associate/ Cashier

Uniqlo USA
03.2017 - 03.2018

Department Supervisor

Century 21 Department Stores
12.2016 - 03.2017

Register Complex Supervisor

Century 21 Department Stores
05.2016 - 12.2017

Sales Cashier

Century 21 Department Stores
11.2014 - 05.2016

High School Diploma -

Richard R. Green High School Of Teaching

Some College (No Degree) - Major in Computer Science

Borough Of Manhattan Community College

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Michael Leon