Michael Letbetter
Inez,Texas
Summary
Dedicated and organized Operations Manager with over 25 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
28
28
years of professional experience
Work History
Operations Manager
Premium Tools [formerly Premium Oilfield Services]
Odessa , TX
2018.01 - 2023.09
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Provided logistics, personnel, and maintenance needed to fully utilize all revenue generating equipment.
- Initiated a venture to purchase a machine shop for sale and spearheaded the removal of all CNC machines, remodeled the facility, had all machines reinstalled and overhauled by the OEM companies and had the shop Grant Prideco certified.
- Assured an effective and skilled staff through recruiting, assessment of talent, training and development for optimum personnel performance with maximum efficiency. Promoting a diverse and inclusive work environment where employees of all backgrounds feel included and valued for their contributions.
- Insured operations were maintained in the safest, most efficient, and most cost effective manner.
- Identified and executed continuous improvement initiatives to increase operational efficiency and effectiveness.
- Addressed customer concerns with suitable solutions, delivering positive customer experiences by implementing effective quality assurance practices.
Operations Manager
Premium Oilfield Services
Waterford City, ND , Odessa,Tx
2012.02 - 2018.04
- Responsible for opening the North Dakota Facility, including oversight of the construction of the facility and all equipment and staffing needs.
- Directed day-to-day operational activities within the company in North Dakota and the Texas location with accountability over labor, productivity, quality assurance, and safety, ensuring alignment with organizational objectives.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Spearheaded improvement initiative, completing full conversion of multiple Connex boxes to house drill pipe cleaning machine with heating and erected two 60 x 100 tents to keep employees out of the elements for safety and increased overall productivity.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
- Embraced and actively promoted an inclusive and equitable work environment.
Regional Manager
Schlumberger [formerly Smith International]
Williston , ND
2010.08 - 2012.02
- Responsible for opening the Williston, North Dakota location with oversight of constructing the facility, responsible for purchasing all equipment and staffing needs.
- Directed the day-to-day operational activities of 5 store locations to include, Victoria, Tx., Corpus Christi,Tx., Dallas,Tx., Rock Springs, Wy., and Williston, ND. Responsible for monitoring accounts receivable and accounts payable, labor, productivity, quality assurance, and safety to align with the companies objectives.
- Hired talented, trainable team members and drove new business strategies to grow revenues. Promoted a diverse and inclusive work environment where all employees of all backgrounds feel included and their contributions are valued.
- Minimized turnover through effective training and employee engagement programs.
- Maximized branch revenue by optimizing daily operations. Improved individual location efficiency through effective leadership restructure.
- Cultivated and maintained solid partner relationships to drive mutually beneficial collaboration and bottom-line profits.
Regional Manager
Smith International [formally Thomas Tools]
Corpus Christi , TX
2008.06 - 2010.08
- Restructured Smith's rental tool division and Smith's rental fleet division following merger. Brought equipment up to acceptable quality standards, trained and developed current and newly recruited staff to assure an effective and skilled team.
- Responsible for opening a new facility in Rock Springs, Wyoming. Provided oversight for construction of the facility, purchasing of equipment and all staffing needs.
- Developed and implemented clear policies and procedures across multi-state areas.
- Directed day-to-day operational activities within the company, overseeing 4 locations to include Rock Springs,Wy., Dallas,Tx., Corpus Christi, Tx., and Victoria , Tx. Responsible for monitoring accounts receivable and accounts payable, labor, productivity, quality assurance, and safety to align with the companies objectives.
- Assured and effective and skilled staff through recruiting, assessment of talent, training and development. Promoted a diverse/inclusive work environment where all employees feel their contributions are valued.
- Identified and executed continuous improvement initiative to increase operational efficiency and effectiveness.
- Controlled shrink through strategic inventory management and loss prevention approaches. Driving new business strategies to grow revenue.
- Formed and sustained positive working relationships with clients and vendors.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Regional Manager
Thomas Tools
Victoria, Tx. , Corpus Christi, Tx.
1996.01 - 2008.06
- Responsible for opening Thomas Tools first branch store as Shop Manager in 1996 in Victoria, Tx. Implemented facility setup with all equipment and inventory needs. Assured an effective and skilled staff through recruiting, assessment of talent, training and development, goal setting, good communication, performance appraisal, and conformance to company policies and standards.
- Promoted to Regional Manager in 2002, opening a new location in Corpus Christi, Tx. Responsible for oversight of constructing the facility, purchasing and setup of all equipment and inventory needs. Hired talented, trainable team members and drove new business strategies to grow revenues.
- Spearheaded designing and building an automated tubing and drill pipe coating machine for ID and OD.
- Directed the day-to-day operational activities of the Victoria, Tx. and Corpus Christi, Tx. facilities. Responsible for monitoring accounts receivable and accounts payable, labor, productivity, quality assurance, and safety to align with the companies objectives.
- Maximized each branches revenue by optimizing daily operations.
- Minimized turnover through effective training and employee engagement programs.
- Identified and executed continuous improvement initiatives to increase operational efficiency and effectiveness.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Education
Process Operator Certificate -
College of The Mainland
Texas City, TXMachine Shop Operation -
Texas State Technical Institute
Waco, TXSkills
- Staff Training and Development
- Multi-Unit Operations Management
- Cost Reduction and Containment
- Goal Setting
- Budget Management
- Logistics Oversight
- Process Improvement Strategies
- Workflow Optimization
- Inventory Management
- Problem-Solving
- Planning and Implementation
- Team Leadership
- Solutions Development
- Customer Service Management
- Quality Assurance
- Strong Communication, Organizational and Time Management Skills
- Proficient computer skills (Microsoft Office)
- TWIC Card
Timeline
Operations Manager
Premium Tools [formerly Premium Oilfield Services]
2018.01 - 2023.09
Operations Manager
Premium Oilfield Services
2012.02 - 2018.04
Regional Manager
Schlumberger [formerly Smith International]
2010.08 - 2012.02
Regional Manager
Smith International [formally Thomas Tools]
2008.06 - 2010.08
Regional Manager
Thomas Tools
1996.01 - 2008.06
Process Operator Certificate -
College of The Mainland
Machine Shop Operation -
Texas State Technical Institute
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