Michael Lewis
Lexington,KY
Summary
Efficient professional with 25+ years of experience and a proven knowledge of conflict resolution, customer needs assessment, and customer satisfaction. Aiming to leverage skills to successfully fill the Manager role at this company.
Overview
27
27
years of professional experience
Work History
Sales Director
Paul Miller Ford
Lexington, KY
01.2021 - Current
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Executed strategic plans for growth and new acquisitions.
- Boosted revenue opportunities by initiating strategic sales strategies based on industry trend and competitive analysis.
- Exceeded sales goals through effective time management and resource allocations.
- Increased monthly sales in department by more than 30%
- Hired, trained and built high-performing team sales associates.
- Researched markets and key audiences to increase profits through effective marketing and branding campaigns.
- Boosted profits through effective supervision of entire sales department.
Sales Manager
Strong Auto
Lexington, KY
07.2016 - Current
- Was involved in starting store from ground floor.
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to specified level
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Establish and implement policies, goals, objectives, and procedures for their department
- Estimate consumer demand and determine types and amounts of goods to be sold
- Formulate pricing policies for merchandise, according to profitability requirements
- Keep records of purchases, sales, and requisitions
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
New Ford Director
Paul Miller Ford
Lexington, KY
04.2012 - 05.2016
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to specified level
- Maintain high customer service scores as set by Ford Motor Company
- Secure financing for customers making purchases
- Determine price schedules and discount rates
- Represent company at trade association meetings to promote products
- Resolve customer complaints regarding sales and service.
Sales Manager
Wildcat Ford
Nicholasville, KY
07.1997 - 04.2012
- Established first internet sales department in dealership.
- Took Internet sales department to level of selling more than 50% of stores total sales.
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to specified level
- Instruct staff on how to handle difficult and complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Establish and implement policies, goals, objectives, and procedures for their department
- Formulate pricing policies for merchandise, according to profitability requirements
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
Education
High School Diploma -
Nurnberg American High School
Nurnberg Germany05.1992
Some College (No Degree) - Math Education
University of Kentucky
Lexington KYSkills
- DMS's such as CDK, Dealertrack Arkona, Tekion
- Customer Relationship Managers such as Dealersocket, Vinsolutions, Elead
- Inventory management VAuto
- Microsoft Office including Excel, Word, Publisher
- Team Recruiting and On boarding
- Time Management
- Sales Statistics Analysis
- Critical Thinking
- Google Drive
- Customer Complaint Resolution
- Persuasive Negotiations
- Sales Tracking
Accomplishments
- Ford Master Certification in Sales and Product Knowledge
- Helped the dealership to achieve "President's Award" from Ford in 2015 and 2016
- Supervised team of over 12 staff members.
Additional Information
- LICENSES AND CERTIFICATIONS , Salesperson License
Timeline
Sales Director
Paul Miller Ford
01.2021 - Current
Sales Manager
Strong Auto
07.2016 - Current
New Ford Director
Paul Miller Ford
04.2012 - 05.2016
Sales Manager
Wildcat Ford
07.1997 - 04.2012
High School Diploma -
Nurnberg American High School
Some College (No Degree) - Math Education
University of Kentucky
Similar Profiles
Nathan SchottNathan Schott
Purchasing and Acquisition Director at Paul Miller FordPurchasing and Acquisition Director at Paul Miller Ford
Mollie NealMollie Neal
AP Clerk at Paul Miller FordAP Clerk at Paul Miller Ford
Destiny KingDestiny King
Lube Technician at Paul Miller FordLube Technician at Paul Miller Ford