Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Lewis

Grand Rapids,MI

Summary

Focused and versatile professional with undeniable talents in customer service and sales in either a retail or food service setting. Multi-tasker dedicated to customer service and engagement. Works great under pressure and values client/customer experience above all. Particularly skilled in conflict resolution, active listening, empathy and team leading.

Overview

4
4
years of professional experience

Work History

Delivery Driver

Insomnia Cookies
10.2023 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Boosted customer satisfaction by providing exceptional service and detailed product knowledge.
  • Maintained a clean and organized sales environment, ensuring an inviting atmosphere for customers.
  • Developed strong relationships with repeat customers through attentive service and personalized recommendations.
  • Resolved customer complaints professionally, resulting in increased trust and loyalty from clientele.
  • Collaborated with team members to reach and exceed daily sales targets, fostering a positive work environment.
  • Assisted in training new employees on product knowledge, sales techniques, and company policies for efficient integration into the team.

Beauty Advisor

Sephora + Kohls
10.2022 - 10.2023
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
  • Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Fostered a welcoming environment by greeting clients upon arrival and offering refreshments during consultations or service appointments.
  • Conducted regular cleaning duties to maintain a hygienic workspace compliant with industry standards.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.

Gas Station Attendant

Meijer
02.2022 - 05.2022
  • Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Assisted with inventory management, helping to keep stock levels consistent and update.
  • Handled customer inquiries and resolved issues promptly, ensuring repeat business.
  • Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
  • Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Built trustful relationships with customers to encourage return visits.

Key Holder

Sleeping Tiger Imports
06.2021 - 11.2021
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.

Sales Associate

Journeys Shoes
11.2019 - 06.2020
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Bachelor of Arts - Social Work

Grand Valley State University
Allendale, MI
04.2025

High School Diploma -

Riverview Community High School
Riverview, MI
06.2021

Skills

  • Problem-Solving
  • Attention to Detail
  • Multitasking Abilities
  • Telephone Etiquette
  • Written Communication
  • Active Listening
  • Time Management
  • Up-selling Abilities
  • Positive Attitude, Empathy Display
  • Interpersonal Skills, Conflict Resolution
  • Effective Communication

Timeline

Delivery Driver

Insomnia Cookies
10.2023 - Current

Beauty Advisor

Sephora + Kohls
10.2022 - 10.2023

Gas Station Attendant

Meijer
02.2022 - 05.2022

Key Holder

Sleeping Tiger Imports
06.2021 - 11.2021

Sales Associate

Journeys Shoes
11.2019 - 06.2020

Bachelor of Arts - Social Work

Grand Valley State University

High School Diploma -

Riverview Community High School

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Michael Lewis