MICHAEL LEWIS
Lexington,KY
Summary
Results-oriented Dealership Relationship Manager with 25 years of experience in auto dealerships, specializing in campaign management and client relationship management. Demonstrated expertise in competitive analysis has led to enhanced customer satisfaction and increased sales revenue. Committed to leveraging extensive industry knowledge to drive success and foster strong partnerships within the team.
Overview
27
27
years of professional experience
Work History
Home Buying Specialist
Rapid Fire Home Buyers
Lexington, KY
08.2024 - Current
- Calculated market value and repair estimates for making strategic purchase proposals.
- Recognized customer needs quickly and effectively.
- Participated in ongoing training and compliance activities.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized various software and tools to streamline processes and optimize performance.
FIELD REPRESENTATIVE
CHAMPION WINDOWS
Lexington, KY
11.2022 - 08.2024
- Administered customized presentations tailored toward client needs and budgetary parameters to buyers and company owners
- Monitored daily reports and strategic plans to generate new business leads and win business opportunities
- Traveled to selected homes within territory using personal vehicle
- Built and established strong relationships with customers, enabling long-term partnerships
- Entered customer transaction information into company databases
- Provided product information to customers and aligned products with customer needs to boost satisfaction
- Followed up with customers after sales to gain feedback
- Generated leads and located opportunities for market expansion and business growth
- Responded promptly to customer queries to increase overall satisfaction
SALES DIRECTOR
PAUL MILLER FORD
Lexington, KY
01.2021 - 11.2022
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings
- Executed strategic plans for growth and new acquisitions
- Boosted revenue opportunities by initiating strategic sales strategies based on industry trend and competitive analysis
- Exceeded sales goals through effective time management and resource allocations
- Increased monthly sales in department by more than 30%
- Hired, trained and built high-performing team sales associates
- Researched markets and key audiences to increase profits through effective marketing and branding campaigns
- Boosted profits through effective supervision of entire sales department
- Held daily check-ins with team members to set objectives and monitor progress
NEW FORD DIRECTOR
PAUL MILLER FORD
Lexington, KY
04.2012 - 05.2016
- Established first internet sales department in dealership
- Took Internet sales department to level of selling more than 50% of stores total sales
- Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to specified level
- Instruct staff on how to handle difficult and complicated sales
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Establish and implement policies, goals, objectives, and procedures for their department
- Formulate pricing policies for merchandise, according to profitability requirements
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy
SALES MANAGER/Finance Manager
WILDCAT FORD
Nicholasville, KY
07.1997 - 04.2012
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to specified level
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Establish and implement policies, goals, objectives, and procedures for their department
- Estimate consumer demand and determine types and amounts of goods to be sold
- Keep records of purchases, sales, and requisitions
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Resolve customer complaints regarding sales and service
- Performed sales consultations and educated clients on products and services.
- Secured financing for customers.
Education
HIGH SCHOOL DIPLOMA -
NURNBERG AMERICAN HIGH SCHOOL
Nurnberg, Germany01.1992
COMPLETED COURSEWORK TOWARDS SOME COLLEGE (NO DEGREE) - MATH EDUCATION
UNIVERSITY OF KENTUCKY
Lexington, KYSkills
- Persuasive Negotiations
- Finance and Insurance for Dealerships
- Customer Complaint Resolutions
- Critical Thinking
- Sales Statistics Analysis
- Time Management
- Team Recruiting and Onboarding
- Inventory Management
- Customer Relationship Managers
- DMS Proficiency
References
References available upon request.
References
References available upon request.
Timeline
Home Buying Specialist
Rapid Fire Home Buyers
08.2024 - Current
FIELD REPRESENTATIVE
CHAMPION WINDOWS
11.2022 - 08.2024
SALES DIRECTOR
PAUL MILLER FORD
01.2021 - 11.2022
NEW FORD DIRECTOR
PAUL MILLER FORD
04.2012 - 05.2016
SALES MANAGER/Finance Manager
WILDCAT FORD
07.1997 - 04.2012
HIGH SCHOOL DIPLOMA -
NURNBERG AMERICAN HIGH SCHOOL
COMPLETED COURSEWORK TOWARDS SOME COLLEGE (NO DEGREE) - MATH EDUCATION
UNIVERSITY OF KENTUCKY
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