Michael Lewter

• Supervised staff in multiple states (remotely) and established clear performance expectations for this support team.
• Conducted weekly 1x1 performance evaluations for team members, offering constructive feedback and opportunities for growth within the organization.
• Analyzed individual and team performance metrics to identify areas for improvement.
• Reported team performance and trends to Support Leadership on a daily basis.
• Developed and maintained relationships with customers to enhance customer satisfaction.
• Reviewed customer feedback regularly, identifying trends in common issues and recommending product enhancements accordingly.
• Collaborated with other teams to identify and resolve customer issues quickly and professionally.

• Improved customer satisfaction by promptly addressing and resolving technical issues.
• Exceeded performance metrics consistently through diligent work ethic and commitment to excellent customer service.
• Delivered personalized solutions by actively listening to customers'' concerns and adapting problem-solving techniques accordingly.
• Provided remote assistance to customers, effectively resolving issues without the need for on-site visits.
• Provided exceptional support with comprehensive troubleshooting guides, empowering customers to resolve minor issues independently.
• Conducted both on-site and remote / webinar training seminars to increase customer knowledge and build rapport.

• Interviewed teens with behavioral issues to determine if they were an acceptable candidate for our facility.
• Worked with families of teens at our facility to report their progress.
• Gave suggestions for healthy steps the families could take to improve behavior at home.
• Conducted bi-monthly group meetings with multiple families from a given area to promote healthy behavior and constructive interactions in the home environments.
• Facilitated weekend visits for families to interact in a healthy and controlled environment at our facility.
• Completed bi-monthly progress reports that recorded patient improvements and/or set backs in their treatment.

This was completed in the summers, from May to August, in 1990, 1991, 1992, and 1993.

• Maintenance on service trucks to keep them operational: oil changes, tire changes and rotations, cleaning
• Assisted in the successful completion of various construction projects by following directions from supervisors. Including: operation of farm tractor with bush-hog, planting new pine tree orchard, control burns of multiple dozens of acres of timberland.