MICHAEL L. FACIO
Las Vegas
Summary
Dynamic IT leader with extensive experience at IASIS Healthcare, excelling in IT management and team development. Achieved 30% cost reduction in outsourcing while enhancing service desk operations and ensuring HIPAA compliance. Proven expertise in project management and vendor negotiations, driving strategic initiatives and operational efficiency across diverse environments.
Overview
15
15
years of professional experience
Work History
Manager, Department Business Technology
Clark County Recorder's Office
Las Vegas
08.2024 - 07.2025
- Oversee the technical division's budgetary, business, analytical, and liaison activities, managing projects and interdepartmental coordination.
- Supervise and evaluate a team of professional technical support and operational staff, providing training and professional development opportunities.
- Develop and implement departmental goals, objectives, policies, procedures, and work standards, contributing to long and short-term strategic planning.
- Manage the division's budget, ensuring efficient resource allocation and cost control.
- Serve as the department's liaison to the central IT organization, collaborating on planning, providing solutions, and production support.
- Oversee IT business application projects, setting priorities, timelines, and ensuring projects meet customer requirements.
- Manage consultants for application enhancement and maintenance, negotiating contracts and ensuring quality assurance and security.
- Contribute to service delivery quality by reviewing and implementing improved policies and procedures.
- Maintained accurate records, prepared user instructions, documentation, and correspondence.
- Acted as Department Head of Operations and Deputy Assistant Recorder when Recorder and Assistant Recorder weren't available.
Information Technology Services Manager
The ASNY Company, LLC
Las Vegas
07.2017 - 04.2023
- Managed an enterprise-wide IT service desk for 13 company entities across 5 states, addressing their unique system needs within company technology strategy guidelines.
- Supervised a multi-facility IT team, including five resort/hotels and the corporate office, providing training and development.
- Restructured the IT asset management process, streamlining purchase order creation, tracking, and asset check-in.
- Developed an asset tracking database using SCSM, integrating purchase orders, support tickets, and user assignments.
- Created asset tracking reports for department heads, facilitating license compliance audits and budget planning.
- Managed two enterprise-wide technology upgrades, deploying 650 desktop PCs and 200 laptops to 1000+ users, ensuring minimal disruption to business operations.
- Managed the decommissioning of old equipment, including secure hard drive removal and destruction.
- Led a Cisco WebEx telephony conversion for 400 users, improving communication efficiency and reducing costs.
- Managed the phased rollout of Office 365 cloud migration for the entire enterprise.
Director of Information Systems and Technology
Innovative Healthcare Delivery
Las Vegas
01.2016 - 01.2017
- Provided director-level guidance on system integration, IT infrastructure, and patient information management, ensuring operational effectiveness, efficiency, privacy, and security.
- Oversaw the Patient Information Department, maintaining HIPAA compliance within the IT infrastructure for 80 users across multiple locations.
- Reduced IT outsourcing costs by 30% through system utilization guidance and termination of outdated systems.
- Successfully managed the IT infrastructure planning and build-out of two medical office buildings.
Information Technology Manager
Goodwill of Southern Nevada
Las Vegas
01.2014 - 01.2016
- Administered IT service desk operations for 17 retail stores, supporting organizational technology goals.
- Managed the integration and testing of a new custom software system.
- Collaborated on the development, design, and implementation of new applications, system updates, security protocols, and software packages.
Director of Information Technology
IASIS Healthcare - North Vista Hospital
Las Vegas
01.2011 - 01.2013
- Directed IT operational plans, resource allocation, and department policies for a 177-bed acute care hospital and two medical office buildings.
- Supervised an IT team across multiple facilities, including an off-site urgent care and surgeon offices.
- Led the installation and conversion of analog phone systems to VOIP, a year-long project delivered with zero downtime and $300K in cost savings.
- Negotiated all technical contracts, conducted vendor audits, and facilitated contract renegotiations.
- Managed IT assets (excluding patient-interfacing equipment) valued at $2M.
- Managed the review and revision of downtime procedures and the IS disaster recovery plan.
Education
Master of Business Administration (MBA) - Information Technology Management
Western Governors University
Las Vegas, NV08.2021
Bachelor of Science - Management Information Systems
University of Phoenix
Las Vegas, NV06-2000
Skills
- IT Management
- Team Leadership & Development
- Project Management (Agile, Waterfall)
- IT Infrastructure
- Telephony (VOIP, Lucent, Avaya, Shortel, Mitel, Cisco, Cisco Webex)
- Cloud Computing (AWS, Azure, Microsoft Intune, Citrix Director, Citrix Receiver/Workspace)
- Healthcare IT (EHR/EMR Systems, HIPAA Compliance)
- Service Desk Management (ServiceNow, Microsoft Provance)
- Vendor Management
- Budget Management
- Disaster Recovery Planning
- PCI Compliance
Military Service
United States Navy, Honorably Discharged, 01/89, 01/92
References
References available upon request.
Timeline
Manager, Department Business Technology
Clark County Recorder's Office
08.2024 - 07.2025
Information Technology Services Manager
The ASNY Company, LLC
07.2017 - 04.2023
Director of Information Systems and Technology
Innovative Healthcare Delivery
01.2016 - 01.2017
Information Technology Manager
Goodwill of Southern Nevada
01.2014 - 01.2016
Director of Information Technology
IASIS Healthcare - North Vista Hospital
01.2011 - 01.2013
Master of Business Administration (MBA) - Information Technology Management
Western Governors University
Bachelor of Science - Management Information Systems
University of Phoenix
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