Michael L. Humphrey
Cape Coral
Summary
Results-driven operations and team development professional with over 15 years of experience leading high-performing teams, managing multi-unit operations, and executing strategic business initiatives. Proven ability to streamline processes, improve performance, train and develop management-level staff, and drive continuous improvement across departments. Skilled in budget management, vendor relations, staff development, and cross-functional leadership. Highly adaptable, analytical, and an effective communicator with a passion for optimizing team productivity and business efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
Panera Bread
01.2015 - 02.2025
- Directed operations of one of the region’s highest-performing locations with over $6M in annual sales.
- Led operational turnarounds for multiple underperforming locations across the Carolinas.
- Developed and promoted high-potential managers across all departments.
- Implemented workflow improvements that significantly enhanced productivity and customer service speed.
- Built a delivery program that broke weekly sales records and increased overall market share.
- Oversaw P&L, managed labor costs, and optimized operational efficiencies to exceed financial targets.
- Facilitated partnerships with local community organizations and managed brand engagement campaigns.
Operations Manager
Watersview Restaurant
01.2013 - 01.2015
- Managed business operations including budgeting, vendor management, staffing, and compliance.
- Created high-quality customer experiences while driving cost control and operational effectiveness.
- Designed team schedules, managed purchasing, and ensured compliance with health and safety regulations.
Multi-Unit Manager & Corporate Trainer
Carrabba’s Italian Grill
01.2007 - 01.2013
- Provided cross-functional leadership across front and back-of-house operations.
- Selected for corporate opening and training teams; led 14+ new site openings nationwide.
- Created and implemented standardized training programs for management and staff.
- Managed key performance metrics including labor, sales growth, and inventory efficiency.
Sous Chef / Assistant Manager
Bomb Island Grille
01.2006 - 01.2007
- Assisted with full kitchen operations and event planning for banquets and large-scale functions.
- Supported menu development and team coordination with corporate leadership.
- Additional Experience: Management & Operations Roles with Ruby Tuesday (2002–2006), Red Lobster (2003)
Education
High School Diploma -
Poquoson High School
Poquoson, VA01.2001
Skills
- Operations & Project Management
- Strategic Planning & Execution
- Team Leadership & Staff Development
- Budgeting & Cost Control
- Process Optimization
- Client & Stakeholder Relations
- Hiring & Talent Development
- Training Program Management
- Scheduling & Resource Allocation
- Problem resolution
- Operations management
- Team player
Certification
- ServeSafe Certified
- Management & Leadership Training (Panera, Carrabba’s, Ruby Tuesday)
Timeline
General Manager
Panera Bread
01.2015 - 02.2025
Operations Manager
Watersview Restaurant
01.2013 - 01.2015
Multi-Unit Manager & Corporate Trainer
Carrabba’s Italian Grill
01.2007 - 01.2013
Sous Chef / Assistant Manager
Bomb Island Grille
01.2006 - 01.2007
High School Diploma -
Poquoson High School
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