Michael Licari
Roebling,NJ
Summary
Multi-line Claims Supervisor dedicated to quality investigation, adjustment and supervision of diverse cases. Blends strategic planning and leadership strengths to establish top-performing claims departments. Trains and mentors staff, optimizing compliance with policies, procedures and applicable laws. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
FNOL Claims Supervisor
NJM Insurance Group
04.2018 - Current
- Monitored team performance, enforcing compliance with corporate claims processes and procedures.
- Investigated, evaluated and adjusted multi-line claims in accordance with standards and laws.
- Optimized case management with establishment of best practices.
- Determined proper course of action for claims processing.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed average daily call volume of 900+ claim calls per day.
- Skilled at working independently and collaboratively in a team environment
Quality Assurance Food Safety Technician
Panera Bread
01.2016 - 04.2018
- Monitored and controlled temperature of products.
- Kept eye on quality assurance information to review compliance against specifications and company standards.
- Audited internal activities and conducted thorough inspections.
- Documented and escalated deviations to supervisors and recommended resolutions.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Front of House Manager
Firebirds Wood Fired Grill
01.2015 - 12.2017
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
Education
Bachelor of Arts - Visual And Performing Arts
The University of The Arts
Philadelphia, PA06.2011
Skills
- Detailed Evaluations
- Customer Inquiries
- Performance Monitoring
- Investigate Claims
- Microsoft Office
- Claims
- Analytical Abilities
- Quality Assurance
Certification
- AINS, The Institutes - June 2023
Timeline
FNOL Claims Supervisor
NJM Insurance Group
04.2018 - Current
Quality Assurance Food Safety Technician
Panera Bread
01.2016 - 04.2018
Front of House Manager
Firebirds Wood Fired Grill
01.2015 - 12.2017
Bachelor of Arts - Visual And Performing Arts
The University of The Arts
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