Michael Liddle

• Helped large volume of tenants weekly with positive attitude and focus on customer satisfaction.
• Promoted superior experience by addressing tenant concerns, demonstrating empathy, and resolving problems swiftly.
• Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.

I worked as an installation tech for Mountain Alarm. I installed cameras, security, access control doors, as well as fire.

• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.
• Fully installed fire alarms and various security devices.
• Installed, tested and serviced alarm and associated systems for commercial and residential customers.

• Loaded and unloaded many different types of material.
• I am forklift certified, and used several frequently.
• Repaired building systems such as HVAC, plumbing, and electrical to correct faults and restore functioning
• Responded to maintenance repair requests using various tools and testing equipment.

• Adhered to all company guidelines and procedures as well as OSHA requirements
• Recorded material issue and return transactions in computer
• Managed warehouse materials properly by applying FIFO stock rotation methods
• Stocked workstations with materials as listed on shop orders
• Moved materials and freight between production areas and vehicles.

• I delivered excellent customer service by resolving member specific problems in a challenging environment
• My job was to deliver the highest level of customer service, as well as positive guest experiences
• I consistently achieved customer service goals and metrics.
• Managed over 75 calls per day.
• Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Trained and directed new employees in call script use, conflict resolution and data entry practices to boost customer satisfaction ratings.