Michael Lieber
Denton,TX
Summary
Highly versatile professional with strong multitasking abilities, adept at building and selling high-dollar projects from start to finish. Utilizes empathy to effectively navigate customer issues, ensuring prompt responses and providing effective solutions. Demonstrates proficiency in communication and problem-solving, fostering improved team collaboration and driving successful project outcomes. Known for attention to detail, ensuring compliance and accuracy of all documents.
Overview
11
11
years of professional experience
Work History
Coordinator, Installation Projects
LL Flooring
12.2022 - 11.2024
- Entered data, generated reports, and produced tracking documents.
- Ensured compliance with procedural document requirements and invoice processing for accounts payable
- Communication with customers , contractors, store personnel, and field managers to coordinate efforts
- Customer service duties responding to unexpected situations using initiative, problem solving, and flexibility
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collection efforts, compliant with federal collection guidelines
Assistant Manager 1
LL Flooring
01.2020 - 01.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Helped customers locate products and checked store system for merchandise at other sites.
- Built relationships with customers to encourage repeat business.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Crew Leader/Driver
Quick Trip Movers
01.2019 - 01.2020
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Enhanced team productivity by implementing efficient work processes and providing clear guidance for crew members.
- Led by example, demonstrating commitment and professionalism in all aspects of work, thereby elevating overall team performance.
Employment Specialist
Lifeworks Community
05.2017 - 11.2018
- Coaching/ Training adults with special needs for employment
- Training included Resume building, networking, interview skills etc
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Matched clients to open positions based on skills and work requirements.
- Provided clients with on-the-job training and employment related support to maintain and retain employment.
Assistant manager
The Chestnut tree
01.2014 - 05.2017
- My duties consisted of: Opening and closing the restaurant, resolving customer questions and grievances, receiving and managing inventory, cash handling, and ensuring that the restaurant was adhering to health and safety guidelines
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
B.S - Hospitality Management
University of North Texas
12.2017
Skills
- Experienced
- Motivated
- Dependable
- CRM software proficiency
- Customer satisfaction measurement
- Call center experience
- Complaint resolution
- Professional telephone demeanor
- Follow-up skills
- Coordination
- Live chat support
Activities
- Passionate about health and fitness
- Enjoy outdoor activities, cooking, music, reading, and art
- Enjoy working on a team but also enjoy working individually
- Enjoys gaming in free time
Timeline
Coordinator, Installation Projects
LL Flooring
12.2022 - 11.2024
Assistant Manager 1
LL Flooring
01.2020 - 01.2022
Crew Leader/Driver
Quick Trip Movers
01.2019 - 01.2020
Employment Specialist
Lifeworks Community
05.2017 - 11.2018
Assistant manager
The Chestnut tree
01.2014 - 05.2017
B.S - Hospitality Management
University of North Texas
Similar Profiles
Richard OrtegaRichard Ortega
Multi Unit Manager at LL FlooringMulti Unit Manager at LL Flooring
Eutemia "TJ" BogesEutemia "TJ" Boges
Store Manager at LL FlooringStore Manager at LL Flooring
Ballari KanjilalBallari Kanjilal
Corporate Recruiting Partner at LL FlooringCorporate Recruiting Partner at LL Flooring