Michael Lifschutz

*Call expired members to have them renew their AAA membership

*Offering discounts to prospective members

*Analyze customer feedback to track trends and identify areas for improvement

*Resolve customer inquiries using an automated system to ensure rapid issue resolution and support

*Monitor premises of Merck to ensure safety and security protocols were followed consistently

* Conduct routine patrols, identifying and addressing problems with security issuess effectively

* Respond promptly to incidents, coordinating with local law enforcement as necessary

* Maintain detailed logs of daily activities and unusual occurrences for reporting purposes

* Monitor premises in a security vehicle to ensure safety and security protocols are followed consistently

* Check out truck deliveries as they arrive and leave through the security system

* Conduct routine transit of employee bus to their place of work to ensure timely attendance

* Monitored security cameras and perused the premises every hour

* Conducted regular patrols to identify and address potential security problems or incidents

* Worked with staff members to address concerns

* Delivered and picked up automotive parts, tires and other accessories for customers and retail locations efficiently

* Maintained 10-15 long-term customer accounts that were worth over $1,000 through exceptional customer service

* Organized the stockroom and kept inventory well maintained and accurate

* Collected signatures needed to complete and process all paperwork efficiently

* Contacted customers whose membership had expired and attempted to re-enroll them

* Shared promotions in order to entice former members to renew their memberships

* Analyzed customer feedback and developed techniques to ensure retention.

* Reviewed customer compensation program and developed new short and long term plans to increase efficiency and satisfaction