Michael Liley
Branson,MO
Summary
Highly motivated professional with 20+ years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
22
22
years of professional experience
Work History
Owner
Liley Family Enterprise
Marble Hill, MO
03.2000 - 08.2022
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Provided direction and guidance to employees.
- Set pricing structures according to market analytics and emerging trends.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Reviewed legal documents related to business operations.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Developed policies and procedures for the organization.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
Education
Associate of Science - Funeral Service And Mortuary Science
Mid-America College of Funeral Service
Jeffersonville, IN05-1992
Associate Degree in Business Management - Business Management With An Emphasis in Accounting
Safford Brown Business College
West County Missouri05-1988
Skills
- Regulatory Compliance
- Marketing Tactics
- Budget Administration
- Administrative Oversight
- Labor Relations
- Business Management
- Budget Development
- Partnership Development
- Staff Management
- Customer Relations
- Sales Management
- Employee Development
- Operations Management
- Business Development
- Marketing
- Business Planning
- Business Marketing
- Hiring and Staffing
- Relationship Building
- Profit and Loss Analysis
- Financial Planning
- Human Resource Management
- Staff Hiring
- Project Estimating
- Cash Flow Optimization
- Verbal and Written Communication
- Financial Management
- Contract Management
- Project Management
- Negotiation
- Human Resources
- Sales Leadership
- Business Administration
- Client Service
- Attention to Detail
- Hardware and Software Updates
- Security Patches
- Security Updates
- Organizing and Categorizing
- Technical Troubleshooting
- Hardware and Software Installation
- Data Entry
- Data Management
- Software Upgrades
- New User Accounts
- Software Installation
- Password Resets
- Network Administration
References
References available upon request.
Certification
- Certified Crematory Operator (CCO) - National Funeral Directors Association (NFDA).
- Mortuary Science License - [State] Board of Funeral Directors and Embalmers.
- National Board Exam (NBE) Certification - The International Conference of Funeral Service Examining Boards.
- Mortuary Science Degree from an Accredited Institution - American Board of Funeral Service Education (ABFSE).
- Forklift Certification
- OSHA Hazard Communication Standard Training Certificate - Occupational Safety and Health Administration.
- State Funeral Director/Embalmer License - [State] Board of Funeral Directors and Embalmers.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 22 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureFlexible work hoursCareer advancementWork from home optionPaid time off401k matchHealthcare benefitsPaid sick leavePersonal development programsTeam Building / Company RetreatsStock Options / Equity / Profit Sharing4-day work weekLanguages
English
Native language
Software
Microsoft Office
Quickbooks
Monucad
Photoshop
Interests
Camping
Hunting
Fishing
Football
Baseball
Outdoors
Timeline
Owner
Liley Family Enterprise
03.2000 - 08.2022
Associate of Science - Funeral Service And Mortuary Science
Mid-America College of Funeral Service
Associate Degree in Business Management - Business Management With An Emphasis in Accounting
Safford Brown Business College
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