Years of sales experience
Michael Lindstrom
Sales Executive
Orchard Park,NY
Overview
16
16
Work History
Group VP Of Sales and Strategy
Burton International
11.2023 - 01.2024
- Increased company revenue by implementing strategic sales plans and targeting key market segments.
- Developed strong relationships with clients for long-term partnerships and increased customer retention.
- Managed sales teams effectively, providing clear goals and performance feedback to drive success.
- Launched new products successfully, leading cross-functional teams to ensure seamless execution from inception to market introduction.
- Coordinated with marketing team to create impactful campaigns that generated leads and boosted sales figures.
- Negotiated high-value contracts with clients, ensuring win-win situation for both parties while maximizing profitability.
- Streamlined internal processes to improve efficiency within the sales department, resulting in faster response times for client inquiries.
- Established robust sales pipelines through effective lead generation strategies such as targeted outreach or content marketing initiatives.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
Used Car Sales Manager
West Herr Automotive Group Inc.
09.2017 - 10.2023
- Increased used car sales by developing and implementing effective marketing strategies.
- Managed inventory effectively for optimal turnover rate and profitability.
- Built strong customer relationships through exceptional service and follow-up communication.
- Negotiated competitive deals with customers, ensuring maximum profit margins while maintaining customer satisfaction.
- Collaborated with finance department to secure customer financing options and close sales efficiently.
- Mentored new sales staff, providing comprehensive training on company processes and best practices for successful selling.
- Improved overall team performance by setting ambitious sales targets and motivating staff to exceed expectations.
- Created a positive work environment that fostered teamwork, productivity, and employee retention.
- Analyzed market trends to identify potential growth opportunities within the used car industry.
- Conducted regular appraisals of pre-owned vehicles, ensuring accurate pricing based on market value and vehicle condition.
- Developed ongoing relationships with automotive wholesalers, securing favorable purchasing terms for used car inventory replenishment.
- Maintained a deep understanding of competitor offerings and pricing strategies, positioning our dealership as the top choice for prospective buyers.
- Implemented thorough documentation processes for all aspects of vehicle transactions, including title transfers, warranty information, and financing agreements.
General Sales Manager & Finance Director
Zeigler Auto Group
08.2016 - 08.2017
- Served as General Sales Manager & Finance Director.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Duties and responsibilities include but are not limited to; setting up finance department with banks and vendors, ADP integration with Dealertrack and Route One, Programming contracts, establishing processes for daily operations and optimizing procedures to enhance the customer experience, prospecting and attracting top performers in finance and sales, training and development of sales consultants to maximize gross on front and back, developing and training sales people to grow and become F& I managers, desking deals with ADP and Vin solutions desking program, developing affective ads and ad copy for radio, print, and internet, overseeing multiple departments (sales, finance, billing, service, parts, and detail), maintaining an open door policy to ensure all employees have a way to communicate at all times with management, monitoring accounting doc in ADP while developing a monthly, quarterly, and yearly business plan which sets expectations for budgets and sales projections, designing and establishing a proper on boarding procedure and training program for new sales consultants.
Finance Manager
West Herr Auto Group
06.2014 - 08.2016
- Under direct supervision of the General Manager, the Finance manager is responsible forleading a team of sales professionals in daily dealership operations.
- The Finance Manager is also responsible forobtaining approvals and funding of contracts in a timely manner to optimize dealer cash flow, sales meetings, anddevelopment and training sales consultants on compliance, and protection products.
- Other duties include but are notlimited to: warranty cancellations, pay off requests, lease turn in/buyout paperwork, overseeing the billing and salesdepartment, monitoring dealership CSI scores for the finance department and maintaining a satisfactory level ofcustomer service.
Sales Consultant
West Herr Automotive Group Inc.
12.2013 - 06.2014
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Expanded company reach by establishing new connections with potential clients at industry events and conferences.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Collaborated with marketing teams to develop targeted promotional campaigns that drove customer interest and engagement.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Skillfully managed complex deals by effectively coordinating with internal teams, such as finance and legal departments, to ensure timely completion.
- Increased referral business by establishing a strong rapport with existing clients, leading to positive word-of-mouth recommendations and an expanded customer base.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Sales Consultant
Towne Auto Group
03.2011 - 12.2013
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Collaborated with cross-functional teams to identify and address customer needs.
- Negotiated contracts with clients and developed relationships with key personnel.
Sales Manager
Fuccillo Hyundai
01.2010 - 01.2011
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
- Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Sales Consultant
Fuccillo Automotive
01.2009 - 01.2010
- Created detailed sales presentations to communicate product features and market data.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
Education
Advertising
SUNY Buffalo State
Buffalo, NYCertification, Erie One Boces – -
Buffalo State College
West Seneca, Buffalo, NY02.2004
State Regents Diploma - Marketing
New York, West Seneca West Senior High School
West Seneca, NY06.2002
Skills
- Decision Making
- Customer Service
- Market Trend Analysis
- Interdepartmental Collaboration
- Operating Procedures and Policies
- Verbal and Written Communication
- Product and Service Promotion
- Problem Solving
- Time Management
- Relationship Building
- Product knowledge
- Sales presentations
- Contract negotiation
- Customer retention
- Adaptability
- Sales pipeline management
- Sales training
- Active listening
- Industry networking
Timeline
Group VP Of Sales and Strategy
Burton International
11.2023 - 01.2024
Used Car Sales Manager
West Herr Automotive Group Inc.
09.2017 - 10.2023
General Sales Manager & Finance Director
Zeigler Auto Group
08.2016 - 08.2017
Finance Manager
West Herr Auto Group
06.2014 - 08.2016
Sales Consultant
West Herr Automotive Group Inc.
12.2013 - 06.2014
Sales Consultant
Towne Auto Group
03.2011 - 12.2013
Sales Manager
Fuccillo Hyundai
01.2010 - 01.2011
Sales Consultant
Fuccillo Automotive
01.2009 - 01.2010
Advertising
SUNY Buffalo State
Certification, Erie One Boces – -
Buffalo State College
State Regents Diploma - Marketing
New York, West Seneca West Senior High School
Summary
Accomplished Sales Executive with almost twenty years of experience in consistently promoting company brand and core values. Passionate expert and valuable business consultant with talents in analysis, consumer knowledge and industry dynamics. Coordinating with clients, and retail partners to accomplish sales goals while maintaining strong professional relationships. Integrity, honesty, and respect have always led to long term repeat business.