Michael Lingo
Consulting Leader, Delivery Executive, Product Owner, Solution Design
Celebration,FL
Summary
With over 30 years of experience in consulting, information technology, and software/hi-tech, expertise lies in being a strategic, competitive, and revenue-focused technology executive. Leader of Salesforce and affiliated cloud solutions delivery for Simplus, an Infosys company. Mission is to build high-performing teams, develop customer vision, and consistently deliver value to clients across diverse industries and geographies.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
VP of Delivery
Simplus
Salt Lake City, Utah
8 2023 - Current
- Leads a global team of over 500 professionals driving $100M in annual services in Salesforce implementation services, responsible for global revenue attainment, margin, customer sat and GTM delivery offerings
- Defines standards, processes and metrics for delivery organization, including Delivery playbook for standardized operations, day-in-the-life activity, metrics and achievement assessment for both vertical and horizontal team alignment, drives skillset mix and consulting pyramid buildout to achieve targets and growth opportunities
- Client executive sponsorship, industry-aligned GTM delivery services, and pre-sales solution sales art of the possible solution vision
- Responsible for weekly Revenue forecasting cycle on a global basis to ensure team is on track for Quarterly targets, makes key decisions on resource allocation and skillset needs to drive revenue and margin
Managing Director
Simplus
Salt Lake City, Utah
09.2018 - 09.2023
- Managed team of 40+ consultants and delivered 20M+ of annual revenue across enterprise clients in variety of industries implementing salesforce.com solutions
- Responsible for solution delivery, revenue and margin targets across Salesforce platform across CPQ, Billing, Service and Community Cloud solutions.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
Country Manager UK + Ireland, Head of Delivery
Fluido
London, UK
01.2020 - 8 2021
- Delivery of global UK/Ireland based engagements for Fluido, an Infosys company.
- Managed budgets, financial planning, and forecasting to optimize profitability for country operations.
- Established strong relationships with key industry players for business growth and expansion.
- Recruited, trained, and coached 30-member team to support company growth
- Increased market share by developing and implementing effective sales strategies.
- Led successful launch of new products in local markets, driving revenue growth and brand recognition.
- Achieved revenue targets through proactive client engagement strategies that fostered long-term relationships with customers.
- Developed strategic partnerships to expand product offerings and enter new markets.
Sr Director, Experience Design + Strategy Services
Magnet 360
Minneapolis, Minnesota
08.2017 - 09.2018
- Managed team of 25 Strategists and Solution Architects, focused on presales and key Client solution design work
- Creation of 10x pipeline from investment in Client and Prospect strategy workshops, closed 1/3 of new pipeline within 6 months
- Showed enterprises how to leverage value from the salesforce.com platform from adoption to innovation, increasing customer stickiness, revenue and margin
- Customer experiences designed, journeys mapped, touchpoints analyzed, and outcomes delivered using methods from Managment Consulting, Experience Design, Design Thinking, OCM, Enterprise Architecture
Director, Customer Interaction Management Practice
Cognizant
Teaneck, New Jersey
05.2016 - 07.2017
- Responsible for Solution Architecture, Value Management, and Customer Journey mapping for key clients in Salesforce CRM practice focused on Contact Center solutions using salesforce.com, Genesys and Avaya technologies to drive customer engagement and experience optimization.
- Ownership of implementation services half ($50M) of $100M Customer Interaction practice delivery
Chief Customer Officer
Astadia
Frisco, TX
01.2014 - 03.2015
- Reporting to CEO, managed field team of 500 resources with 9 direct reports who managed all aspects of Customer Journey for Astadia's Top 50 clients representing 80% of revenue, encompassing ownership of both sales and delivery teams on global basis.
CTO
Astadia
Frisco, TX
11.2008 - 09.2014
- Reporting to the CEO, managed all aspects of 200 person Astadia sales and delivery team with $32M in revenue on a global basis, including Europe and Asia team management.
VP. Service Delivery
Astadia
Frisco, TX
11.2006 - 09.2009
- Reported to VP of Sales, and Founder of Astadia with responsibilities for managing 25 person technical delivery team of integration architects, technical architects and developers building client solutions responsible for $8M in annual revenue.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Developed sales engineering, and Enterprise-class delivery methodology and approach for client implementations, allowing scale and growth
Education
Bachelor of Science - Computer Science
American Institute For Computer Science
Birgmingham, AL 09.1994 - 05.1997
Skills
Cloud Computing
Companydescription
Delivery Management, Consulting, Solution Design
Publications
- Projected Incidence of AIDS in San Francisco: The Peak and Decline of the Epidemic
- Analog. Creating Relevance, Trust and Loyalty in a Digital World
- Hey! You! Get Onto My Cloud
Certification
AI Solution Architect
Timeline
Country Manager UK + Ireland, Head of Delivery
Fluido
01.2020 - 8 2021
Managing Director
Simplus
09.2018 - 09.2023
Sr Director, Experience Design + Strategy Services
Magnet 360
08.2017 - 09.2018
Director, Customer Interaction Management Practice
Cognizant
05.2016 - 07.2017
Chief Customer Officer
Astadia
01.2014 - 03.2015
CTO
Astadia
11.2008 - 09.2014
VP. Service Delivery
Astadia
11.2006 - 09.2009
Bachelor of Science - Computer Science
American Institute For Computer Science
09.1994 - 05.1997
VP of Delivery
Simplus
8 2023 - Current
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