Michael-Lito Navarro
1169 Strawberry Lane Suisun California
Summary
Dynamic professional with extensive experience in business management and customer relations, notably as a Plant Manager. Proven track record of enhancing operational efficiency and boosting employee morale. Skilled in budget administration and adept at fostering strong client relationships, resulting in increased customer satisfaction and loyalty.
Overview
2027
2027
years of professional experience
Work History
Customer Service Crew Member
Dunkin' Donuts
02.2005 - Current
- Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
- Achieved high levels of customer satisfaction through attentive listening and empathetic responses to concerns.
- Implemented new strategies for handling difficult situations, resulting in improved customer retention rates.
- Adhered to safety protocols and sanitation guidelines, maintaining a safe environment for both staff and patrons alike.
- Collaborated with team members to achieve performance goals consistently each month.
Owner of Water Refilling Station
2022 - 2026
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Plant Manager
2011 - 2022
- Forecasted future production needs accurately, allowing for strategic decision-making regarding staffing levels, equipment investments, and inventory management.
- Reduced costs by eliminating materials waste and unnecessary labor hours.
- Boosted employee morale and productivity through effective leadership and motivational techniques.
- Mentored and developed staff members, promoting professional growth opportunities within the organization.
- Promoted collaborative work environment to motivate and engage staff to achieve company objectives.
Plant Supervisor
2006 - 2011
- Conducted root cause analyses to identify areas of potential improvement in plant operations, leading to increased productivity.
- Improved plant efficiency by implementing streamlined processes and optimizing equipment usage.
- Resolved personnel issues quickly through active listening skills combined with fair decision-making practices that resulted in improved workforce satisfaction.
- Managed inventory levels and controlled costs by implementing effective procurement strategies.
- Supervised day-to-day functions of plant.
- Scheduled deliveries, employee shifts and equipment maintenance.
Education
Bachelor of Science - Commerce Major in Business Management
Technological Institute of The Philippines
04.2001 -
Secondary Education
System Plus Computer College
04.2001 -
Primary Grade School
Notre Dame of Greater Manila
04.2001 -
Skills
- Business management
- Customer relations
- Labor relations
- Budget administration
Timeline
Customer Service Crew Member
Dunkin' Donuts
02.2005 - Current
Bachelor of Science - Commerce Major in Business Management
Technological Institute of The Philippines
04.2001 -
Secondary Education
System Plus Computer College
04.2001 -
Primary Grade School
Notre Dame of Greater Manila
04.2001 -
Owner of Water Refilling Station
2022 - 2026
Plant Manager
2011 - 2022
Plant Supervisor
2006 - 2011