Michael Littleton
Columbus,GA
Summary
Highly motivated field technician, technology guru, detail oriented, effective problem solver, team player, and self motivated.
Overview
13
13
years of professional experience
Work History
Service Technician NE
DEX Imaging
09.2021 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Maintained accurate inventory of parts, ensuring prompt availability for repairs.
CE Field Engineer
HP Inc
02.2020 - 09.2021
- Provide on-site repair, maintenance, and upgrade services for HP printers and computers
- Diagnose and troubleshoot press problems, and inform customers
- Install necessary hardware and software to support the printers
- Disassemble and repair printer / computers components reading manual
- Time management and triage work orders
- Troubleshoot electronics components and perform computer integration
- Participate in team meeting and skill-building training.
Independent contract driver
FedEx Custom Critical
09.2018 - 04.2020
- Solo / Team drive freight across the interstate
- Load/Unload, secure freight
- Time management
- Always on time or early delivery or pickups.
- Worked effectively in fast-paced environments.
- Safely transported Pharmaceuticals, Biologics, Paints and inks, Food ingredients, Specialty compounds in a strict TVAL (temperature-controlled validated services) environment
- Temperature-controlled shipping, including healthcare and pharmaceutical shipments
- High-security shipping, including sensitive government shipments
- Hazmat shipping
- Disaster recovery shipping
Field Service Technician
Copy 1 Business Solutions
11.2019 - 01.2020
- Managed a territory with 100+ copiers of various sorts
- Responding multiple work orders daily from troubleshooting and repairing copiers, troubleshooting networking and connectivity issues and ordering parts daily.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
Driver
FedEx Ground
11.2019 - 01.2020
- SEASONAL
- Commercial driver's license
- Perform vehicle inspection before and after every daily route
- Package transport
- Deliver packages that are on the days manifest.
Technician Team Supervisor
Wullf Enterprises
05.2016 - 09.2018
- Ensure quality and accuracy of returned equipment
- Test office equipment to ensure working order
- Manage and maintain team of technicians
- Maintain a clean and safe working environment
- Report to management of daily duties and goals.
Field Service Technician
McCauley Office Solutions
07.2014 - 03.2016
- Repairs and maintains office equipment by performing diagnostic tests; cleaning, repairing, or replacing parts and components; maintains parts and supplies inventory
- Perform preventive maintenance on copiers, printers and fax equipment
- Install, relocate and/or remove copiers, printers and fax equipment from various locations
- Determines causes of office equipment failure by attempting to operate equipment; observing functioning; conducting diagnostic tests using meters, signal generators, and oscilloscopes; researching engineering and service manuals
- Maintains office equipment parts and supplies inventory by checking stock; anticipating needs; placing and expediting orders; verifying receipt; stocking items
- Plans office equipment service work by studying complaints and requests; planning, routing, and confirming service appointments
- Verifies equipment functioning by completing test operations; making final adjustments
- Konica Minolta Factory Trained Biz Hub Series.
Field Representative
Mueller Reports
03.2014 - 07.2014
- Exterior Measurements
- Computerized Sketch
- Notation of Construction Features
- Notation of Underwriting concerns
- Digital Photography of Risk and Hazards
- Claims Handling and Investigations
- Risk Assessment and Mitigation
- Damage Assessment
- Evaluation of Liability Exposure
- Claims Reports and Documentation
- Policy Interpretation
- Confidential Records Management.
Owner/CEO
Mobile Convoy Logistics
06.2011 - 10.2013
- Logistics, transport exotic cars, freight, heavy equipment across the USA
- Shipping anything from exotic supercars, racecars, normal cars, motorcycles, and or not limited to automotive parts, freight.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Education
High school diploma or GED -
Skills
- Detail-oriented
- Accurate
- Dependable
- Uncompromising work ethic
- Familiar with MS Word and Internet applications
- Able to learn new programs
- Committed to providing total quality work
- Self-motivated
- Able to learn on own initiative
- Excellent record of dependability and reliability
- Versatile and multi-skilled person
- Possesses a Class B CDL with Airbrake endorsement, TSA endorsement, HazMat endorsement
Additional Information
I have successfully obtained knowledge on, install and configuring computers, security systems (CCTV), property management, basic car maintenance, servicing multifunction copy and fax machines, ADT/Monitronics Ademco Security Systems installations and troubleshooting. I have committed myself to being a hard and efficient worker. I also enjoy a clean, neat and organized workspace.
Personal Information
Willing To Relocate: Anywhere
Timeline
Service Technician NE
DEX Imaging
09.2021 - Current
CE Field Engineer
HP Inc
02.2020 - 09.2021
Field Service Technician
Copy 1 Business Solutions
11.2019 - 01.2020
Driver
FedEx Ground
11.2019 - 01.2020
Independent contract driver
FedEx Custom Critical
09.2018 - 04.2020
Technician Team Supervisor
Wullf Enterprises
05.2016 - 09.2018
Field Service Technician
McCauley Office Solutions
07.2014 - 03.2016
Field Representative
Mueller Reports
03.2014 - 07.2014
Owner/CEO
Mobile Convoy Logistics
06.2011 - 10.2013