JANICE GOCA
Ballston Spa,NY
Summary
Customer-oriented Manager with over 20 years of experience in various settings including hospital, and private practice management as well as 10 years in higher education.
Overview
21
21
years of professional experience
Work History
Patient Registration Manager
Capital Cardiology Associates
Albany, NY
10.2016 - Current
- Manage all patient registration duties for multiple locations.
- Develop and revise protocols for Patient Registration Department.
- Train new employees
- Maintain Payroll
- Remain calm and professional in stressful circumstances and effectively diffused tense situations.
- Interview prospective employees and provided input to HR on hiring decisions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Created and expanded a New Patient Coordinator department to increase revenue and streamline the process of scheduling new patients.
Asst. Director of Transportation & Conferences
Siena College
Loudonville , NY
05.2012 - 10.2016
- Day to day operations of Transportation and Conference services.
- Manage college fleet vehicles.
- Schedule college busses and drivers.
- Coordinate Summer conferences for internal and external groups.
- Staff training and payroll.
Assistant Director of Alumni Relations
Siena Colllege
Loudonville , NY
08.2007 - 05.2012
- Plan and organize alumni events, including Alumni Weekend.
- Maintain a weekly newsletter and other correspondence.
- Participated in networking events to promote organizational interests.
- Developed and maintained relationships with external partners and vendors.
- Assisted in the coordination of special events and corporate functions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Negotiated contracts with vendors for services rendered or products purchased.
- Collaborated with marketing teams on campaigns aimed at increasing brand awareness.
Volunteer Coordinator
St. Peter's Hospital - Hamilton Health Sciences
Albany, NY
01.2004 - 08.2007
- Recruit and train volunteers for various positions in the hospital.
- complete yearly evaluations
Education
M.S. Education - College Student Services
The College of St. Rose
Albany, NY05-1985
Bachelor of Arts - Public Communications
The College of St. Rose
Albany, NY05-1985
Skills
- Multitasking and Organization
- Customer Service
- Employee Supervision and Motivation
- Payroll Management
- Scheduling and Coordinating
Timeline
Patient Registration Manager
Capital Cardiology Associates
10.2016 - Current
Asst. Director of Transportation & Conferences
Siena College
05.2012 - 10.2016
Assistant Director of Alumni Relations
Siena Colllege
08.2007 - 05.2012
Volunteer Coordinator
St. Peter's Hospital - Hamilton Health Sciences
01.2004 - 08.2007
M.S. Education - College Student Services
The College of St. Rose
Bachelor of Arts - Public Communications
The College of St. Rose