Michael Lockhart
McKinney
Summary
Respectful, dependable and hard working. Looking to join a team committed to providing a positive experience and work environment.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
NFM
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated customers efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Cashier Lead
NFM
01.2022 - 05.2024
- Trained new cashiers on company policies, ensuring consistent quality of service across the team.
- Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
- Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
- Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.
- Reduced wait times for customers by effectively managing the cashier team and prioritizing tasks.
- Streamlined checkout process by implementing new procedures to increase speed and efficiency.
- Ensured optimal staffing levels during peak hours by effectively scheduling employees based on anticipated workload.
- Implemented loss prevention strategies to minimize theft risks without compromising customer service standards.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
NFM
01.2020 - 01.2021
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Insider Crew
Marcos Pizza
09.2019 - 01.2020
- Prepared dough from scratch and added toppings, cheese and sauce for unique pies
- Uphold optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Provided responsive, exceptional service to customers by answering questions, making recommendations, and responding to requests
Dishwasher
Heritage Ranch Golf And Country Club
12.2017 - 12.2018
- Maintained proper temperatures, behaviors and controls to meet or exceed health department standards
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs
- Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized
- Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health
- Kept kitchen areas neat and clean by removing trash and organizing supplies
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands
- Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals
- Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking
Education
High School Diploma -
Allen High School
Allen, TX01.2020
Associate of Applied Science - Cybersecurity
Collin County Community College District
Plano, TXSkills
- Multitasking abilities
- Performance improvement
- Forecasting and planning
- Attention to detail
- Time management
- Prioritizing
- Adaptability
- Problem-solving
- Crew assistance
- Conflict resolution
- Customer service
- Data entry
- Process improvement
- Employee training
- Communication skills
- Active listening
- Problem solving
- Critical thinking
Timeline
Customer Service Representative
NFM
05.2024 - Current
Cashier Lead
NFM
01.2022 - 05.2024
Cashier
NFM
01.2020 - 01.2021
Insider Crew
Marcos Pizza
09.2019 - 01.2020
Dishwasher
Heritage Ranch Golf And Country Club
12.2017 - 12.2018
Associate of Applied Science - Cybersecurity
Collin County Community College District
High School Diploma -
Allen High School