Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Longo

Stamford

Summary

Offering excellent interpersonal skills and genuine interest in the coffee industry, eager to learn and develop in a fast-paced environment. Contributes to a team-oriented setting and maintains high standard of cleanliness and organization. Ready to use and develop communication and customer service skills in the Barista role.

Overview

9
9
years of professional experience

Work History

Delivery Driver

Roadie
08.2023 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded car and properly secured items to prevent damage and lost items for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.

Security Guard

Clinch Security Services
09.2020 - 04.2023
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Enhanced overall security by conducting thorough patrols and monitoring premises.
  • Prevented unauthorized access to sensitive areas by verifying credentials and enforcing strict entrance policies.
  • Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.

Warehouse & Yard Associate

McEnroe Organic Farm, Soils, & Compost
09.2019 - 09.2020
  • Worked as a team to grab, stack, and wrap the 40-70 lb. compost bags to then be shipped out to customers
  • Kept machines running properly to the extent of our ability or would call help to repair anything beyond our team ability
  • Kept warehouse clean by sweeping and throwing out garbage before lunch and at the very end of the day
  • Picked plastic from the compost piles in the yard to maintain quality of the compost
  • Cleaned the compost drainage system to keep from overflowing into compost yard and to manage the smell on site
  • Expedited order processing times by effectively prioritizing tasks based on urgency or other factors determined by management.
  • Collaborated with team members to complete daily tasks efficiently, promoting a positive work atmosphere.
  • Improved inventory management through accurate tracking and documentation of materials.
  • Streamlined loading and unloading processes by coordinating with team members and using appropriate equipment.
  • Contributed to company growth by consistently meeting or exceeding performance goals in the yard operations area.

Personal Trainer

Crunch Fitness
02.2018 - 08.2019
  • Recruited clients by spending many unpaid hours at the front desk to greet new and recurring members.
  • Informed clients about nutrition, lifestyle, and weight control tips personalized to their specific needs after getting to know them.
  • Served as a point of reference for fitness expertise in the club.
  • Maintained cleanliness of the group fitness room, mirrors, floor, and fitness equipment.
  • Promoted fitness center programs such as group classes and training packages and expressed the full value that they hold.
  • Kept clients interested with varied programs and constant achievable goal setting to stimulate positive reinforcement.
  • Maintained up-to-date knowledge of fitness training methods to inform approach.
  • Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
  • Adapted workout routines for special populations such as seniors or those recovering from injuries ensuring safety while still challenging their abilities.
  • Utilized clear and concise language to portray proper technique and diet advice correctly to prevent error and/or dangerous practices.

Zamboni Driver & Maintenance

Ice Time Sports Complex
06.2017 - 01.2018
  • Trained new employees in driving and maintenance of the Zamboni and janitorial duties.
  • Responsible for completing anywhere from 5 to 12 ice cuts per day, depending on the season, in a timely and quality manner to prevent unnecessary accidents on the ice and to keep the scheduled on-ice events from starting or running late.
  • Maintained and repaired any malfunctions of the Zamboni and minor issues with the rink compressors.
  • Responsible for all maintenance duties throughout the building in between ice cuts.
  • Helped transport Zamboni blades to and from the Mid-Hudson Civic Center (Ice Times sister company).
  • Worked security, concession, and maintenance at some of the Civic Center events.
  • Contributed to staff meetings by sharing insights into improving operational efficiency within the department.
  • Enforced facility rules and regulations while interacting with patrons, promoting a safe environment at all times.
  • Conducted regular visual inspections of Zamboni equipment to identify any potential issues before they became major problems.
  • Coordinated with other team members for efficient set-up, teardown, and ice maintenance during multi-day events.
  • Managed inventory levels of necessary supplies such as fuel, oil filters, blade replacements, ensuring uninterrupted operation during peak seasons.
  • Increased safety for skaters with thorough pre-event inspections of ice conditions and necessary repairs.
  • Adhered to all environmental regulations regarding safe disposal of waste materials generated during ice resurfacing processes.
  • Maintained a clean and organized workspace, including the Zamboni storage area and related equipment.

Busboy

Trips Restaurant
02.2016 - 07.2016
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Supported servers with additional tasks such as refilling drinks, taking orders, or bringing out food when needed.
  • Developed a strong understanding of restaurant layout and table numbers, enabling swift navigation and accurate delivery of items to the correct tables.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
  • Improved customer experience by promptly clearing and cleaning tables after guest departure.
  • Ensured a positive dining atmosphere by promptly addressing any guest concerns or requests.
  • Reduced wait times for guests by efficiently working alongside other busboys to clear tables in a fast-paced environment.

Sales Associate

American Eagle Outfitters, Inc.
08.2015 - 11.2015
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

Education

No Degree - Exercise Science & Anatomy/Physiology

The American Academy of Personal Training
New York, NY
01-2018

No Degree - Runway & Print Modeling/Acting

Tina Kiniry Management
West Hartford, CT

No Degree - Performing Arts for Film & Television

The New York Conservatory For Dramatic Arts
New York, NY

No Degree - The Meisner Technique

Neighborhood Playhouse School of The Theatre
New York, NY

Skills

  • Exceptional situational, emotional, and interpersonal awareness/relationship building
  • Developed and time-tested sales, negotiation, and persuasion techniques
  • Physically fit, can work quickly and with endurance, and can maintain awareness and social energy for long hours
  • Works well with a team by communicating, co-operating, and accommodating to serve the greater good of the job in its entirety
  • Great vocal projection and articulation, confident in public speaking, and ability to emote intentionally for product sales and bringing physical excitement and positivity to the work environment
  • Coaching and team leadership, client engagement, time management, group and individual instruction methods, and troubleshooting ability
  • Outstanding memorization, writing, reading comprehension, and active listening skills
  • Hard work ethic, grit and determination, excellent team player, and a strong moral compass for good judgement and decision making
  • Wildly creative and innovative with a vivacious imagination
  • Physical, mental, and emotional discipline, control, and vibrancy
  • Valid Driver's license

Timeline

Delivery Driver

Roadie
08.2023 - Current

Security Guard

Clinch Security Services
09.2020 - 04.2023

Warehouse & Yard Associate

McEnroe Organic Farm, Soils, & Compost
09.2019 - 09.2020

Personal Trainer

Crunch Fitness
02.2018 - 08.2019

Zamboni Driver & Maintenance

Ice Time Sports Complex
06.2017 - 01.2018

Busboy

Trips Restaurant
02.2016 - 07.2016

Sales Associate

American Eagle Outfitters, Inc.
08.2015 - 11.2015

No Degree - Exercise Science & Anatomy/Physiology

The American Academy of Personal Training

No Degree - Runway & Print Modeling/Acting

Tina Kiniry Management

No Degree - Performing Arts for Film & Television

The New York Conservatory For Dramatic Arts

No Degree - The Meisner Technique

Neighborhood Playhouse School of The Theatre

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Michael Longo