Michael Lopez

• Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
• Completed psychosocial evaluations and needs assessments.
• Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
• Documented case notes daily and coordinated follow-up for seamless case management.
• Coordinated program referrals for community-based resources.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

• Serve an active caseload of between 50 to 90 clients from diverse cultural, ethnic, and socioeconomic backgrounds.
• Assist active clients with all housing needs including finding both interim and permanent housing, and connecting with other non-profits to attach clients to short and long-term rental subsidies.
• Attended continuing education training and maintained LAHSA/ Case Manager certification to promote more effective service delivery.
• Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
• During program intake used evidence-based practices such as motivational interviewing to create their housing stability plan (HSP) for 50-90 active clients to achieve clients' long and short-term goals.
• Used HMIS, Clarity and Excel to prepare weekly, monthly and quarterly reports to show program progression.
• Collaborate and coordinate with DMH, DPSS, LAUSD, Work Source, and SUD providers by attending weekly and monthly meetings.
• Provide a housing-first model to assist the clients in becoming self-sufficient and obtaining permanent housing through internal and external referrals.

• Oversee the day-to-day case management of both working and non-working clients. Encourage and motivate clients to work on their short and long term goals.

• Orient, assess, and provide employment counseling for clients. Assess clients for job readiness, including substance abuse, legal history, and mental and physical health.

• Provide referrals to educational, training, Chrysalis social enterprises and other social services.

• Document each service, the outcome and next steps, as well as any observations of clients' skills, job readiness, and/or growth opportunities into Service Point case management database.

• Maintain accurate client/program data to manage caseload and generate reports as needed.

• Handled caseload of more than 130+ clients.
• Evaluated diagnostic data to determine eligibility and needed services.
• Participate in case conferences to review clients progress and address any challenges.