Michael Lopez

Installed cabling, wireless routers and telephone systems for data communications networks.

• Performed necessary maintenance to support network availability.
• Operated 4-pair tools and equipment to terminate network cabling at blocks and routing points.
• Diagnosed and resolved hardware, software and network problems and replaced defective components.
• Worked with outside vendors for fiber installations and service.
• Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
• Installed Cat3, Cat5e, Cat6, Fiber network jacks in new construction and within existing facilities.
• Performed tracing and patching operations for copper networks.
• Coordinated delivery of resources and materials such as Cable, and network room equipment.
• Inspected and reviewed projects to monitor compliance with building and safety codes.
• Reviewed blueprints and designs for numerous construction projects, nation wide

• Assessed operational needs and equipment availability to develop personnel schedules and assignments.
• Installed and provided technical support for Networking equipment.
• Remote Manage nationwide team of 12+ service technicians in the Desktop Support/Field Service industry
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Directed training and retraining of employees to boost performance and enhance business results.
• Spearheaded process improvement initiatives to reduce service costs.
• Maintained/scheduled service tickets through ticketing system Service Now
• Handled equipment purchasing for Information Technology team. Computer equipment, Network room equipment, Tools
• Continuously encouraged employees within Desktop Support/Field Service department to present positive, exemplary image to customers while troubleshooting through leadership and training.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance on yearly basis and conveyed constructive feedback to improve skills.
• Proficient in troubleshooting hardware and software
• Strong written, oral and intrapersonal communication skills
• Translated main cable and equipment location blueprints to technicians while declaring system outages and rerouting staff for timely service completion.
• Reviewed blueprints and designs for new and renovation construction projects.
• Oversaw and supervised network cabling construction and hired contractors to complete various projects. Ie: TMI-Midlothian, TMI-Oklahoma City, TMI-Weatherford, TMI-Flowermound, TMI-Burleson, and many more locations throughout the US.
• Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
• Installed and configured new devices and system components.
• Troubleshooting issues in PACS Systems. (ERAD PACS, Inteleviewer)
• Conducted center risk evaluations and assisted Management with regulatory inspections.

• Enhanced customer satisfaction, coordinating on-time deliveries and addressing concerns promptly.
• Tracked orders and notified customers of status or potential delays.
• Developed strong relationships with suppliers and vendors to ensure uninterrupted supply of goods.
• Managed budgets for logistics operations, ensuring cost-effective use of resources while maintaining service quality standards.
• Evaluated potential new suppliers through comprehensive assessments, focusing on factors such as cost, quality, reliability, and capacity to deliver goods timely manner.
• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.