Michael Lopez
Miami,FL
Summary
A seasoned sales professional passionate about building and nurturing relationships that convert leads into satisfied, loyal customers. With over 20 years of progressive experience exceeding customer expectations and sales goals, I am seeking a role with a dynamic sales team that can leverage my evolving sa expertise to drive revenue and enhance the guest experience.
Overview
17
17
years of professional experience
Work History
Lead Catcher - South Multi Hotel Sales
Marriott International
08.2022 - Current
- Accurately qualified incoming leads and property assigned to appropriate manager in a timely manner.
- Supported Sales Executives, monitoring their workload and assigning leads appropriately.
- Generated reports that accurately identified sales trends.
Sales Manager
Marriott International
04.2019 - 08.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Collaborated with on-property managers to ensure smooth turnover.
Destination Sales Associate
Marriott International
11.2017 - 04.2019
- Engaged with potential clients and acquired new business.
- Collected, maintained, and analyzed data used to track and understand client needs.
- Maintained strong relationships with clients beyond the sales process, resolving concerns immediately.
- Closed business by delighting potential clients with property tours, luncheons, and amenities.
ELead Catcher
Marriott International, Inc.
10.2007 - 11.2017
- Accurately qualified incoming leads and property assigned to appropriate manager.
- Supported Sales Executives, monitoring their workload and assigning leads appropriately.
- Generated reports that accurately identified sales trends
- Engaged with guests throughout the sales process ensuring their expectations were exceeded.
- Assisted in generating proposals, contracts, and follow ups. Accurately ensured that the documents were sent and received.
Education
Florida Christian School
Miami, Fl05.2003
Skills
- Active Listening
- Empathy
- Relationship Building
- Negotiation
- Lead Generation
- Written and Verbal Communication
- Consistency
- Anticipation Skills
- Adaptability
- Data Analytics
Timeline
Lead Catcher - South Multi Hotel Sales
Marriott International
08.2022 - Current
Sales Manager
Marriott International
04.2019 - 08.2022
Destination Sales Associate
Marriott International
11.2017 - 04.2019
ELead Catcher
Marriott International, Inc.
10.2007 - 11.2017
Florida Christian School