Michael Lopez
Sanford,FL
Summary
Adept Amazon Operations Associate with a proven track record at Kohl's, enhancing customer satisfaction and expanding the customer base through exceptional customer service and effective communication. Demonstrated ability to manage high-volume customer interactions and resolve disputes, underpinned by strong teamwork and a self-motivated approach. Skilled in shipping, receiving, and loss prevention, consistently exceeding performance targets.
Overview
2
2
years of professional experience
Work History
Amazon Operations Associate
Kohl's
03.2022 - Current
- Followed shipping and receiving procedures for goods and materials.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Unloaded, loaded, and stocked merchandise.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Prepared pallets for shipment or use by sales floor employees.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Worked flexible hours across night, weekend, and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
Seminole High School
Sanford, FL05.2023
Skills
- Customer Service
- Loss Prevention
- Customer Assistance
- Shipping and receiving
- Heavy Lifting
- Effective Communication
- Teamwork and Cooperation
- Retail experience
- Stocking Supplies and Retail Products
- Dependable and Responsible
- Task Prioritization
Technologically Savvy
Able to process Amazon returns with use of a Zebra, a technology product used to help customers return orders. Trainined and assisted associates with troubleshooting and trained usage of Zebra to better improve their performance and customer interactions.
Timeline
Amazon Operations Associate
Kohl's
03.2022 - Current
High School Diploma -
Seminole High School
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