Michael LoPresti
Melrose Park,IL
Summary
Dynamic Sales Associate with proven expertise at Ace Hardware, excelling in customer service and relationship building. Enhanced sales revenue through effective product recommendations and maintained accurate inventory records. Recognized for strong teamwork and problem-solving skills, consistently delivering an exceptional shopping experience and fostering customer loyalty.
Overview
1
1
year of professional experience
Work History
Sales Associate
Ace Hardware
1137 Chicago Ave Oak Park
01.2024 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Collaborated with team members to achieve monthly sales targets.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Elmwood Park High School
Elmwood Park, ILSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Excellent people skills
- Problem-solving
- Reliable and punctual
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
Timeline
Sales Associate
Ace Hardware
01.2024 - 12.2024
Elmwood Park High School