Michael Lovejoy
Leadership & Development Trainer
Fort Pierce,FL
Summary
Transitioning from role in professional development-focused environment, with skills in instructional design and training delivery. Developed expertise in creating engaging learning experiences and facilitating group training sessions. Seeking to apply transferable skills in new field to drive impactful learning and development initiatives.
Overview
6
6
years of professional experience
3
3
Certifications
1
1
Language
Work History
Leadership & Development Trainer
Teleperformance USA
09.2024 - Current
- Partnered with HR team members to align talent management strategies with broader business goals.
- Optimized use of company resources by effectively managing training material via Microsoft Sharepoint.
- Assist in developing mentorship training program that paired experienced executives with managers, fostering knowledge transfer and relationship building.
- Collaborated with management to develop customized training materials for implementation of a new human capital management tool.
- Served as an internal consultant to managers seeking advice on employee skill development or performance improvement strategies.
- Established a culture of continuous learning by promoting ongoing professional development opportunities within the organization.
Trust & Safety Trainer
Teleperformance USA
05.2023 - 09.2024
- Assessed training effectiveness by monitoring employee performance and conducting follow-up evaluations, adjusting program content as needed for maximum impact.
- Organized regular meetings to discuss ongoing initiatives, address employee concerns, and review progress toward established goals.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
- Strengthened team efficiency by training new moderators on best practices, guidelines, and workflow processes.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
- Improved learning outcomes with application of adult learning principles in all training programs.
Trust & Safety Content Moderator
Teleperformance USA
12.2022 - 05.2023
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Ensured a consistent application of moderation standards across all categories, reducing discrepancies in enforcement actions taken against violators.
- Drove accuracy of content through careful proofreading and fact-checking while remaining unbiased in decisions. .
Lead Customer Service Associate
Wawa
12.2020 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed inventory control and cash control.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Boosted sales through strategic merchandising, product placement, and targeted promotions.
Kitchen Manager
Chipotle Mexican Grill
08.2022 - 02.2023
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
Crew Member & Cashier
Chipotle Mexican Grill
01.2019 - 11.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Education
High School Diploma -
Port Saint Lucie High School
Port Saint Lucie, FL 05.2001 -
Skills
Adult learning theory
Blended learning
Virtual training
Course development
Proficient in Microsoft Office Suite
SharePoint migration
Training delivery
Microsoft sharepoint
Onboarding programs
Learning management systems
Workday HCM
Adobe Creative Cloud
Certification
Adobe Certified Associate (ACA) - Photoshop
Timeline
Leadership & Development Trainer
Teleperformance USA
09.2024 - Current
Trust & Safety Trainer
Teleperformance USA
05.2023 - 09.2024
Trust & Safety Content Moderator
Teleperformance USA
12.2022 - 05.2023
Kitchen Manager
Chipotle Mexican Grill
08.2022 - 02.2023
Lead Customer Service Associate
Wawa
12.2020 - 05.2023
Crew Member & Cashier
Chipotle Mexican Grill
01.2019 - 11.2020
Adobe Certified Associate (ACA) - Illustator
11-2018
Adobe Certified Associate (ACA) - Premiere Pro
04-2018
Adobe Certified Associate (ACA) - Photoshop
02-2018
High School Diploma -
Port Saint Lucie High School
05.2001 -