Michael Lowe
Seattle,US
Summary
Experienced with providing exceptional guest service and creating positive interactions. Uses effective communication to address guest needs and solve issues efficiently. Track record of maintaining high standards of professionalism and courtesy, ensuring welcoming and enjoyable atmosphere.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food and Beverage/Concessions worker
Sodexo
04.2025 - Current
- Demonstrated leadership and teamwork skills, always able to stay late, or work on other projects with the Management staff.
- Assisted Concession stand Managers in daily flow and operation of the outlets. Provided customers recommendations, directions to many other options for the park.
- Generated excitement within the staff and visitors to the events using fun facts about Seattle, contests about baseball, helping customers to areas of the ballpark, and being an all around ambassador for the entire operation.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
Alcohol Compliance Team
Lumen Field/Agency
07.2025 - Current
- Greeted every guest with a smile, answered any questions about service, team, and outlets, as well as directed guests when leaving stadium.
- Ensured compliance with all Washington State liquor board laws and regulations.
- Aligned with Alcohol Enforcement Team, reporting any customers that appear very intoxicated, or becoming upset/violent.
- Self-motivated, with a strong sense of personal responsibility.
Bartender
Advantage Workforce Services LLC
10.2024 - Current
- Assisted with venue set up for portable bars, stationary outlets and beer tubs throughout the venue.
- Contributed to venue success by going above and beyond the levels of service. Made certain to introduce myself and staff to the VIP's of the groups such as Parents, Family, Executives and was always available to make changes as requested.\
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Organized and managed set up and inventory at Catering events such as wedding receptions, holiday dinners, and many other convention events.
Guest Services Agent
ARAMARK at the Seattle Convention Center
09.2020 - 03.2024
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Enhanced guest experiences by offering tailored recommendations for local attractions and services.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to Convention Center guests.
Education
Bachelor of Science - Sports Marketing And Event Management
Washington State University
Global Online01-2028
High School Diploma -
Homestead High School
Cupertino, CA06-1984
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
Certification
- Mast12 Bartender/Service certification, 08/01/30
- Food Handlers card, 02/01/28
- Servi-Safe Alcohol service certification program completion, 08/01/30
Timeline
Alcohol Compliance Team
Lumen Field/Agency
07.2025 - Current
Food and Beverage/Concessions worker
Sodexo
04.2025 - Current
Bartender
Advantage Workforce Services LLC
10.2024 - Current
Guest Services Agent
ARAMARK at the Seattle Convention Center
09.2020 - 03.2024
Bachelor of Science - Sports Marketing And Event Management
Washington State University
High School Diploma -
Homestead High School