Michael Lozano
Castaic,CA
Summary
I have a total of 15+ years of restaurant and hospitality experience. I'm dedicated to: coaching, mentoring and growing alongside business leaders. My experience includes: restaurant start-ups, corporate ownership transitions, and consulting proven entrepreneurs to the language of the Quick-Service Experience. These skills fuel my purpose in helping restaurant leaders reach their goals. Strong leadership professional experienced in designing and implementing business plans, procedures and strategies. Skilled at setting comprehensive goals for growth and performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Executive Director of Operations
Chick-fil-A Restaurants
01.2023 - Current
- I am responsible for continuous growth of people and sales, as well as setting up the team for success in our pursuit of excellence
- Continuous Improvement: Lead Gemba walks for: operations, safety, quality, and facility meet corporate standards, increase productivity and reduce complexity
- ($15million operation)
- People Development: Leadership Program: Administer up-to-date resources, stepping stones and foundational skills for calibration, feedback and continuous growth for middle management
- (30-35 leaders)
- Culture Care: Driving safety and care for our team (68% - 12mo retention rate) and everyone (2500 guest transaction average per day)
Director Leadership Development
Chick-fil-A Restaurants
02.2021 - 12.2022
- Key responsibilities include: open doors, encourage growth, and maximize talent for all levels of leadership
- Culture Development: expand leadership capacity (30% growth impact); overview of team: 60 leaders -12 Directors, 6/18 Shift Leaders, 6/12 Team Leaders, and 4/18 Trainers
- Coaching & Feedback: drive 80% of Director team accountable towards Key Performance Indicators; 1-on-1 coaching sessions with feedback and action items for follow-up
- Sales & Profit: lead a remodel project; influencing equipment, product and people placement - maximize throughput for 25% sales growth at 14% net profit
Grand Opening Supervisor
Chick-Fil-A Corporate Support Center
08.2019 - 02.2021
- Launched 8 restaurant Grand Openings
- Collaboration: appointed corporate on-site Liason: maximize communication and productivity between business owners, construction project managers and business readiness.
- Budgeting: create situational contingencies to ensure inventory levels, productivity, sales forecast and training met demand needs($30k-$1m budgets)
- Conceptualized 6-month Bootcamp; establishing foundational road maps for external participants for Chick-Fil-A's premier development experience.
Interim Manager
Chick-fil-A Inc.
08.2018 - 08.2019
- Led 4 Company Operated Restaurant Transitions
- Strategic Planning: create business plans addressing restaurant gaps, opportunities and needs to recalibrate corporate operational standards; communicate people, product, and plant progress in 30/60/90 day increments
- Provided constructive feedback to workers, which improved morale and boosted efficiency.
- Operations Management: perform, manage & facilitate restaurant operational and physical needs while Chick-Fil-A Inc selects operator for location
- Teamwork: peer-to-peer learning and role orientation with new participants to Chick-fil-A's Leadership Development Program. Trained with and orientated 20 field operations colleagues.
Education
B.A - Business Communication
W. P. Carey School of Business – Arizona State University
Associate, Arts - Business; General Studies
Estrella Mountain Community College
Skills
- Business Analytics
- Project management
- Effective Customer Service
- Customer Needs Assessments
- Leadership Development
- Operations Management
- Business Growth Initiatives
- Strategic Risk Management
- Business Consulting
Certification
Customer Service Attention to Detail Project Management Problem Solving Coaching
Leadership Development Auditing Consulting Business Analytics Operations Management
Michael Lozano - page 2
Timeline
Executive Director of Operations
Chick-fil-A Restaurants
01.2023 - Current
Director Leadership Development
Chick-fil-A Restaurants
02.2021 - 12.2022
Grand Opening Supervisor
Chick-Fil-A Corporate Support Center
08.2019 - 02.2021
Interim Manager
Chick-fil-A Inc.
08.2018 - 08.2019
B.A - Business Communication
W. P. Carey School of Business – Arizona State University
Associate, Arts - Business; General Studies
Estrella Mountain Community College
Customer Service Attention to Detail Project Management Problem Solving Coaching
Leadership Development Auditing Consulting Business Analytics Operations Management
Michael Lozano - page 2
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