Summary
Overview
Work History
Education
Skills
Timeline
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Michael Lozano

Alvin

Summary

Dynamic leader with a proven track record at Academy Sports Outdoors, adept in boosting team performance and enhancing customer satisfaction. Skilled in commercial pipe installation and fostering positive work environments, I excel in strategic planning and problem-solving. Achieved significant improvements in operational efficiency and service quality, demonstrating exceptional organizational and technical expertise.

Overview

9
9
years of professional experience

Work History

Assistant Manager

Academy Sports Outdoors
09.2022 - 01.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Manager

Jiffy Lube
08.2021 - 08.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Sales Lead

Alert 360
08.2020 - 07.2021
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.

Marketing Manager

Discount Tire
07.2017 - 02.2020
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.

Lead Plumber

Mcbride Plumbing Heating And Gas Work
05.2016 - 03.2017
  • Upheld company''s high standards of professionalism through courteous interactions with clients, contractors, and vendors.
  • Mentored junior plumbers, sharing valuable knowledge and techniques to enhance their professional development.
  • Optimized workflow for project completion by effectively delegating tasks to team members.
  • Responded promptly to emergency service calls, mitigating damages caused by burst pipes or other critical issues.

Education

Process Technology - S.T.E.M. (Science, Tehcnology, Engineering, Math)

Alvin Community College
Alvin, TX

High School Diploma - General Studies

Pearland High School
Pearland, TX
2016

Skills

  • Gas line installation
  • Water heater installation
  • Pressure testing
  • Backflow prevention
  • Blueprint interpretation

Timeline

Assistant Manager

Academy Sports Outdoors
09.2022 - 01.2025

Manager

Jiffy Lube
08.2021 - 08.2022

Sales Lead

Alert 360
08.2020 - 07.2021

Marketing Manager

Discount Tire
07.2017 - 02.2020

Lead Plumber

Mcbride Plumbing Heating And Gas Work
05.2016 - 03.2017

Process Technology - S.T.E.M. (Science, Tehcnology, Engineering, Math)

Alvin Community College

High School Diploma - General Studies

Pearland High School

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Michael Lozano