Michael L Tyler
Perry,USA
Summary
Dynamic Branch Manager with a proven track record at driving operational excellence and achieving 15+% annual sales growth. Expert in fiscal management and quality control, leveraging strong leadership and relationship-building skills to enhance customer satisfaction and streamline service operations. Committed to continuous improvement and regulatory compliance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Branch Manager
HOIST & CRANE SERVICE GROUP
Macon, GA
01.2024 - Current
- Oversaw operational management, EH&S administration, and human resources for 20 personnel.
Directed project and engineering management to ensure timely execution of initiatives.
Managed product and service sales through NetSuite CRM software.
Administered budget of $5 million for financial profit and loss using NetSuite ERP.
Executed administrative tasks to enhance organizational efficiency.
Led service operations, ensuring high standards of customer service and quality control.
Supported service operations as field service inspector/technician to resolve scheduled backlog.
Key Account Manager
KONECRANES
Raliegh, NC
01.2018 - 01.2024
- Drove sales activities and customer interface for 10 accounts valued at $3.5M annually.
- Achieved annual account growth of 10% to 15% through consultative sales strategies.
- Developed relationships to enhance hoist, component, and light lifting equipment sales.
- Created annual key account plans to align with overall growth objectives.
- Coordinated joint development projects with Inside Sales, Modernization Teams, and Training departments.
- Managed framed service agreements and renewals to ensure customer satisfaction.
- Arranged regular meetings with key contacts to strengthen multi-level relationships.
- Oversaw resolution of operational issues, ensuring alignment across accounts.
Branch Manager
HOIST & CRANE SERVICE GROUP
Cleveland, OH
01.2015 - 01.2018
- Managed operational, EH&S administration and HR functions for 15 personnel.
Directed project and engineering management initiatives to achieve strategic goals.
Oversaw product and service sales and marketing using NetSuite CRM software.
Administered financial profit and loss management for $3.0 million using NetSuite ERP software.
Led service operations and ensured customer service quality control standards were met.
Executed administrative management tasks to support organizational efficiency.
Supported service operations as a field service inspector/technician to address backlog needs.
General Manager - Vancouver/Portland Operations
WASHINGTON CRANE & HOIST
Vancouver, WA
01.2010 - 01.2015
- Oversaw operational management, EH&S compliance, and administration for HR functions involving 12 personnel.
Directed project and engineering management to meet strategic objectives.
Managed product and service sales and marketing initiatives to drive revenue growth.
Handled financial profit and loss management with a budget of 4.5 million.
Streamlined service operations to enhance efficiency and customer satisfaction.
Implemented quality control measures to ensure high standards in customer service.
Administered overall management tasks to support organizational goals.
Served as field service inspector/technician to address scheduled backlog demands.
Education
Bachelor of Science Degree - Technical Operations Management
Embry Riddle Aeronautical University
Atlanta, GAMultiple Airframe / Power Plant Avionics Training, Multiple / Continuous Leadership / Project Management Training, Multiple / Continuous Environmental Health & Safety Training, Comprehending & Understanding ISO 9001:2000, Completed / Awarded ISO 9001:2000 Lead Auditor of Quality Management Systems, Lean Enterprises / Implementation Training, Visual factory including 5S, SOP’s, Kaizen and Key Performance Metric Tracking Training, Completed Six Sigma Green belt/Black belt Training
Delta Air Lines Training Courses
Atlanta, GAElectrical / Electronic Fundamentals Training, Avionics Fundamentals Training, Advanced First Term Avionics Training, EA-6B Airframe / Power Plant Avionics Training, Electronic Counter Measures Training
United States Marine / Navy Training
Millington, TNDiploma -
Belfast Area High School
Belfast, MESkills
- Safety & Environmental & Health Programs
- Employee Development
- Training
- Leadership
- Productivity
- Continuous Improvements
- Sales & Order Growth
- Customer Development
- Relationship Building
- Project Management
- Process Improvements
- Quality Control
- Regulatory Compliance
- Cost Reduction Programs
- Profit Improvement Initiatives
- Fiscal Management
- Profit & Loss Management
- ISO 9001 Lead Auditor
- Six Sigma Methodology
- Lean Process Improvements
- 5S Implementation
- Siebel CRM
- SAP
- Honesty
- Integrity
- Ability to Delegate
- Decision Making
- Team Building
- Positive Attitude
- Commitment
- Intuition
- Confidence
- Inspiration
- Excellent Communication
- Overhead Crane Design
- Marketing
- Sales
- Servicing
- Inspections
- Regulatory Standards
- Motor Control
- Magnetic Relay
- VFD Inverter
- Electric Circuit Power & Control
- Facility Maintenance
- Industrial Equipment Maintenance
- Calibration
- Machining
- Surface Preparation
- Welding
- CMM
- Physical Instrumentation
- Automation Motion Control
- Robotics
- Program Logic Control
- Commercial Aircraft Maintenance
- Airframe
- Power Plant
- Avionics
Certification
- Trainer Certification for Overhead Cranes, Crane Institute of America, 10-8125
- Overhead Crane Inspector Certification, Crane Institute of America, 10-7809
- Overhead Crane Operator Certification, Crane Institute of America, 10-7866
- NFPA70E – Certificate of Training, York Safety Solutions
- OSHA 10Hour Occupational Safety & Health Training, 2021
- Qualified Rigger Training, 2016
- Certificate of Aerial Man Lift Training, 2023
- Certificate of Powered Industrial Vehicle – Forklift Training, 2023
- American Heart Association – First Responder First Aid CPR AED, 09/06/21
Technical Knowledge Highlights
- Overhead Crane – Design, Marketing, Sales, Servicing, Inspections & Regulatory Standards
- Motor Control – Magnetic Relay, VFD Inverter both AC&DC Control.
- Electric Circuit Power & Control – 12,24,230 VDC, 120, 230, 460, 575 VAC.
- Facility & Industrial Equipment Maintenance – HVAC, Boilers, Cooling Towers, LTG, Bldg STR
- Industrial Equip Maint & Calibration – Machining, Surface Prep, Welding, CMM, Physical INST
- Automation Motion Controlling / Robotics / Program Logic Controlling (PLC)
- Commercial Aircraft Maintenance – Airframe, Power Plant & Avionics – Boeing, MD, Lockheed Martin
Timeline
Branch Manager
HOIST & CRANE SERVICE GROUP
01.2024 - Current
Key Account Manager
KONECRANES
01.2018 - 01.2024
Branch Manager
HOIST & CRANE SERVICE GROUP
01.2015 - 01.2018
General Manager - Vancouver/Portland Operations
WASHINGTON CRANE & HOIST
01.2010 - 01.2015
Bachelor of Science Degree - Technical Operations Management
Embry Riddle Aeronautical University
Multiple Airframe / Power Plant Avionics Training, Multiple / Continuous Leadership / Project Management Training, Multiple / Continuous Environmental Health & Safety Training, Comprehending & Understanding ISO 9001:2000, Completed / Awarded ISO 9001:2000 Lead Auditor of Quality Management Systems, Lean Enterprises / Implementation Training, Visual factory including 5S, SOP’s, Kaizen and Key Performance Metric Tracking Training, Completed Six Sigma Green belt/Black belt Training
Delta Air Lines Training Courses
Electrical / Electronic Fundamentals Training, Avionics Fundamentals Training, Advanced First Term Avionics Training, EA-6B Airframe / Power Plant Avionics Training, Electronic Counter Measures Training
United States Marine / Navy Training
Diploma -
Belfast Area High School