Michael Lua-Morales

Receive, organize, and stock inventory into correct locations within warehouse

• Pull, package, and ship customer orders with continuous high rating on packing quotas
• Troubleshoot any errors and ensure quality requirements before shipment
• Welcomed other deaf and hard of hearing associates and provided them with training and resources to navigate their positions including: time management, how to use Amazon technology (computers/scanners)
• Operated forklift and pallet jacks to stock incoming items and to pull outgoing items for shipment
• Certified forklift operator license
• Utilized computers, handheld scanners, and other technology as required to ensure proper production standards
• Adhered to strict safety standards for 40 foot work height
• Picked and packed order items

• Managed pre-safety inspection of vehicle prior to departure in accordance to strict safety standards
• Delivered packages to customers in courteous and friendly manner while troubleshooting customer problems and complaints by clarifying issues and offering best possible solution
• Used of Amazon tracking system to manage deliveries
• Handheld devices and computer system)
• Adapted flexible work schedule based on client/product demand
• Conducted retail arbitrage to build inventory for resale via online platforms.
• Built professional and trusting relationships with key customers and leveraged existing relationships via social media.