Michael Luchen
Delray Beach
Summary
Results-driven Sales Professional with expertise in negotiation and closing strategies. Adept at driving revenue growth through effective communication and persuasive techniques. Strong collaborator, adaptable to evolving needs, committed to client satisfaction and team success.
Overview
2026
2026
years of professional experience
Work History
Sales Closer
Premier Rare Coins
03.2025 - Current
- Closed 3 -5 New accounts daily, averaging 60 - 80+ new accounts monthly.
- Superior phone skills and presentation.
- Utilized CRM software to track customer interactions and streamline follow-up processes for improved sales efficiency.
- Engaged in continuous learning about numismatics to provide informed guidance during client consultations.
- Conducted post-sale follow-up calls to ensure customer satisfaction and address any issues or concerns proactively.
- Streamlined the sales process for improved efficiency, resulting in higher close rates.
- Improved negotiation skills by consistently practicing and refining techniques, resulting in a higher percentage of closed deals.
- Increased sales revenue by consistently exceeding targets and nurturing long-lasting client relationships.
Account Manager
Arcadia Merchant Services Inc
02.2012 - Current
- Closed an average of 5 - 10 new processing accounts weekly.
- Facilitated onboarding of new merchant accounts, ensuring seamless integration with payment processing systems.
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
- Analyzed merchant feedback to identify areas for improvement in service offerings, driving strategic changes.
- Mentored junior representatives, fostering a culture of continuous learning and professional growth within the team.
- Supported the launch of new programs by providing valuable feedback from merchants during pilot phases.
- Developed tailored recommendations for merchants based on detailed analysis of their business needs and goals.
- Contributed to the creation of marketing materials targeting potential merchant customers, driving lead generation efforts.
- Boosted merchant retention rates with proactive outreach and relationship-building efforts.
- Maintained up-to-date knowledge of industry trends and best practices to provide informed advice to clients.
- Managed high-volume portfolios, effectively balancing workload while maintaining strong client relationships.
- Assisted merchants in selecting optimal payment solutions, resulting in increased sales volume.
- Provided comprehensive training on payment systems for new merchants, promoting seamless transition and integration.
- Increased revenue generation by upselling appropriate products and services to existing clientele.
- Evaluated creditworthiness of prospective clients through diligent review of financial statements and credit reports.
- Recognized as a top performer within the team for consistently exceeding targets in both customer satisfaction ratings and sales quotas.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Prepared pricing agreements and contracts to close sales.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Used CRM software to record customer interactions and track general sales activities for review and follow-up.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Real Estate Agent
Coldwell Banker Residential Brokerage
01.2004 - 01.2010
- Top 3 listing agents in Westchester County, NY
- Top 10% in the World
- Maintained an average of 60 listings and managed a team of agents.
- Negotiated favorable terms for clients, enhancing satisfaction and fostering lasting relationships.
- Conducted comprehensive market analyses to guide clients in investment decisions and property acquisitions.
- Developed tailored marketing strategies utilizing online platforms to maximize property visibility and engagement.
- Streamlined transaction processes, ensuring timely documentation and compliance with industry regulations.
- Mentored junior agents on best practices in client management and effective sales techniques.
- Coordinated open houses and property showings, effectively showcasing listings to potential buyers.
- Collaborated with mortgage brokers, inspectors, and legal professionals to facilitate seamless transactions for clients.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Advised clients on market conditions and property value for informed decision-making.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Presented purchase offers to sellers for consideration.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
Stock Broker
Gaines Berland
1996 - 2001
- Executed trades on behalf of clients, ensuring timely transactions and compliance with regulations.
- Developed and maintained client relationships, fostering trust and loyalty through regular communication.
- Effectively managed high-pressure situations during periods of market volatility, maintaining composure while making crucial decisions.
- Built strong client relationships through effective communication and understanding of financial goals.
- Met with clients to generate new business and negotiate contracts.
Education
High School Diploma -
Series 7, Series 64
Real Estate Salesperson
Skills
- Sales presentations
- Objection handling
- Closing techniques
- Building rapport
- CRM proficiency
- Cold calling
- Customer service
- Client service
- Client engagement
- Complex Problem-solving
- Customer retention
- Relationship selling
- Upselling and cross selling
- Sales closing
Timeline
Sales Closer - Premier Rare Coins
03.2025 - Current
Account Manager - Arcadia Merchant Services Inc
02.2012 - Current
Real Estate Agent - Coldwell Banker Residential Brokerage
01.2004 - 01.2010
Stock Broker - Gaines Berland
1996 - 2001
Sheepshead Bay High School - High School Diploma,
Greco Financial - , Series 7, Series 64
New York Real Estate Institute - , Real Estate Salesperson