Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Luchetta

Esports Management
Stephens City,VA

Summary

Proven leader in operations management at Zaxbys, enhancing customer satisfaction and fostering a positive work environment through effective team collaboration and staff development. Skilled in Microsoft Office and adept at driving performance improvements, demonstrated by setting ambitious targets for staff, significantly boosting company success.

Overview

1
1
year of professional experience

Work History

Assistant Manager

Zaxbys
06.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Education

High School Diploma -

Bethlehem Catholic High School
Bethlehem, PA
05.2001 -

Skills

Operations Management

Product and service knowledge

Employee Performance Evaluations

Cost Reduction

Staff Training and Development

Network Troubleshooting

Microsoft Windows and Office

Remote Technical Support

Timeline

Assistant Manager

Zaxbys
06.2023 - Current

High School Diploma -

Bethlehem Catholic High School
05.2001 -

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Michael LuchettaEsports Management